The message that the organization deleted the account means the school or work tenant has removed the user from Microsoft 365/Teams. This cannot be fixed from the device; it must be corrected by the institution.
Use these steps:
- Contact the school or organization’s IT admin
- Explain that Teams says the organization deleted the account.
- Ask them to check:
- That the user still has an active Microsoft 365/Teams for Education license.
- That the account is not disabled or deleted in their tenant.
- Only the IT admin can restore or recreate the account and reassign licenses.
- If IT confirms the account is active
- Ask them to verify Teams policies and permissions for the user, as many Teams for Education settings are controlled by the institution.
- After the admin fixes the account
- Sign out of Teams completely on all devices.
- Close and reopen Teams, or reinstall if needed.
- Sign in again with the school account.
If Teams for Education still does not work after the admin confirms everything is correct, ask them to open a support ticket with Microsoft.
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