Microsoft Security | Microsoft Entra | Microsoft Entra External ID
Managing external identities to enable secure access for partners, customers, and other non-employees
Azure asks for 6-digit OTP code meanwhile I don't enable it, so I'm locked out of Azure account
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 64%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERC%3C/text%3E%3C/svg%3E)
Rein Chau
0
Reputation points
I configured my account signin options as in screenshot #1: Enter password, Email a code, Text a code, Send sign-in notification, Use a passkey, With my Samsung.
I can log in to Microsoft account but cannot log in to Azure Portal because it asks for 6-digit OTP code, which I haven't configured it whatsoever. Even when I select "Sign in another way" > "Approve a request on my Microsoft Authenticator app", actually there is no request sent to my Authenticator app.
It seems that my Azure account is de-sycned with my Microsoft account security settings. How can I log in Azure now?
Microsoft Security | Microsoft Entra | Microsoft Entra External ID
{count} votes
-
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(54.400000000000006, 10%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Shubham Sharma 11,260 Reputation points Microsoft External Staff Moderator2026-03-03T08:16:30.12+00:00 I understand that you're having trouble logging into the Azure portal because you haven't received the code needed in the Microsoft Authenticator App to verify your MFA.
In this case, if there is another global administrator from your tenant, they can help you to reregister your MFA.
Admin has to perform below steps to reset your MFA so that you can re-register for authenticator app.
- Admin has to login to Azure portal and access Microsoft Entra ID.
- Once done they have to go to user's blade on the left.
- Click on the user account which is unable to login to Azure portal.
- Click on Authentication methods and click on “Require re-register multifactor authentication”.
- Now when you try to login to Azure, it will prompt you to register for MFA again.
If you are not aware of another global administrator or you are the only global admin in your tenant, please let us know. We will guide you further.
Thanks
-
Shubham Sharma 11,260 Reputation points Microsoft External Staff Moderator
2026-03-05T08:03:06.56+00:00 Could you please provide an update here?
-
Rein Chau 0 Reputation points
2026-03-05T17:15:21.51+00:00 Hi Shubham,
This is my personal Azure account so I am the main owner / admin, as well as the only user of this account. Please help me to recover it. -
Rein Chau 0 Reputation points
2026-03-11T04:56:32.42+00:00 Is there a way to overcome this problem @Shubham Sharma ?
-
Shubham Sharma 11,260 Reputation points Microsoft External Staff Moderator
2026-03-13T06:51:23.6033333+00:00 Thank you for your reply
Since you are only Global Admin in the tenant, to resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.
To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the following details via private message only:
Please send me the detail via private message. So, we can assist you further.
Sign in to comment
Sign in to answer