age is wrong on microsoft account

Question

my mother has been her computer microsoft thinks she is 3 not 83 and we are stuck in a loop she needs one of us to say she is ok to use her computer is a joke now

Answer 1

Hi,

I agree that you are in a catch-22 situation. The only option is this:

Create a new Microsoft account so you have a fresh “adult” account that can act as a Family Organizer.

Sign in with this new account and go to family.microsoft.com.

Create a Family group (or join one) using the new account.

Add your current Microsoft account to this Family group and accept the invitation when prompted.

Once your current account is part of the family, you’ll be able to change its Date of Birth because the new account acts as the organizer.

After updating the DOB, you can remove the accounts from the Family group if you no longer need it

I hope you find this information useful. If you have any more questions, don't hesitate to reach out. Otherwise, please take a moment to accept the answer. Wishing you good luck!

Answer 2

The account is being treated as a child account because the birth date on the Microsoft account is set incorrectly. To fix this, update the date of birth on that Microsoft account so it reflects an adult age.

For an adult account where Microsoft thinks it is a child:

1. Sign in to the Microsoft account profile using the credentials for the affected account: Sign in.
2. Follow the guidance under "I'm an adult, but Microsoft thinks I'm a child" in the article on changing a birth date. This path is specifically for situations where the account is stuck in a child/consent loop.
3. After correcting the birth date and saving the changes, sign out and sign back in on the computer. Family Safety/child prompts should stop once the account is recognized as an adult.

If the account is still treated as a child even after correction, check if it is in a Microsoft Family group:

1. Go to https://account.microsoft.com/family and sign in with the same account.
2. If the account appears as a child in a family group, an adult organizer in that group may need to adjust settings or remove the account from the family group once the age is correctly set.

If the account truly is a child account (birth date shows under statutory adult age), the date of birth cannot be changed to bypass restrictions. In that case, parental consent and settings must be managed by an adult account as described in the parental consent article.

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References:

• How to change a birth date on a Microsoft account
• Troubleshooting Microsoft Family Safety
• Managing parental consent
• Family Safety settings enforced on adults
• My child is not able to access 3rd party apps
• Microsoft Copilot age limits and parental controls