Can't send or receive e-mails on my work outlook account

Question

It seems like my outlook account is not connected to any e-mail account. It was normal on the first day I made the account and we did try test e-mails. But now it's only the saved outlook file is opening and I cannot login in to anything with account.

Answer 1

Hi @Erkhembayar Oyun-Erdene

Thank you for posting your question in the Microsoft Q&A forum.  

To help us investigate this issue more accurately, could you please provide the following additional information: 

Does this behavior affect other accounts in your company, or only your account? 

Have there been any recent changes? 

When sending emails, do you see any error codes, or does the sender receive any NDR/bounceback messages when emailing your account? 

In the meantime, you can also contact your tenant administrator to check and verify your account configuration to ensure there are no licensing issues and that your account is fully available for use. 

Please also check if Outlook is currently in “Work Offline” mode: 

Open Outlook. 

Go to Send/Receive. 

If the Work Offline button is enabled, click it to turn it off. 

Please understand that our initial reply may not always immediately resolve the issue. However, with your help and more detailed information, we can work together to find a solution. 

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Answer 2

Follow these steps in classic Outlook for Windows to restore send/receive on the work account:

1. Verify internet connectivity
   • Open a browser (for example, Microsoft Edge or Google Chrome).
   • Browse to http://www.microsoft.com or http://www.bing.com.
   • If these sites do not load, resolve the network issue first (see Fix network connection issues in Windows in the linked article).
2. Check whether Outlook is just out of sync
   • In classic Outlook, go to the View tab on the Ribbon.
   • Select the Sync button to force a manual sync.
   • Watch the status bar at the bottom for sync progress or errors.
3. Repair the Outlook profile (recommended when Outlook opens only an old/saved data file)
   • A broken profile can leave Outlook opening only a local data file (.pst/.ost) with no active account connection.
   • Follow the steps in Fix your Outlook email connection by repairing your profile to repair the existing profile or create a new one that reconnects to the work mailbox.
4. Repair the Outlook installation
   • If the profile repair does not help, repair the Office/Outlook program itself.
   • Use the steps in Repair an Office application; this can fix underlying Outlook components that prevent account connection.
5. Start Outlook in Safe Mode to rule out add‑ins
   • Press the Windows key, type:
     • outlook.exe /safe
     • Press Enter.
   • If the work account connects and send/receive works in Safe Mode, an add‑in is likely causing the issue.
   • In that case, create a new Outlook profile as described in Create an Outlook profile, and disable problematic add‑ins.
6. Run the Inbox Repair Tool if using a local PST
   • If the work account was configured as POP/IMAP with a .pst file, corruption can prevent normal operation.
   • Run the Inbox Repair Tool as described under Run the Inbox Repair Tool / Repair your Outlook personal folders file (.pst) to fix the data file, then reopen Outlook.
7. If Outlook still does not show the work mailbox
   • Use the Classic Outlook troubleshooters described in Issues sending and receiving email.
   • If the troubleshooters do not resolve the problem, use the contact support option in that article so Microsoft support can check the account and connection in more detail.

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References:

• I can't send or receive messages in Outlook
• Issues sending and receiving email