please advise how to fix the corrupted login below

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Correlation Id: [Moderator note: personal info removed]

Timestamp: 2026-03-03T08:36:28.000Z

DPTI: [Moderator note: personal info removed]

Message: The credential is invalid. Unexpected sub status (6008).

Tag: 657rx

Code: 2148073494

Answer 1

Hi Alan, Welcome in Community

Please attempt the troubleshooting guide below to see if the issue resolves, log out of all Office applications and ensure every Office program is completely closed.

Open File Explorer, navigate to the path below, and delete all files and folders contained within it:

%localappdata%\Packages\Microsoft.AAD.BrokerPlugin_cw5n1h2txyewy

Then proceed with the second steps:

Clear stored credentials

Press Win + S and type Credential Manager

Open Windows Credentials

Remove any entries related to MicrosoftOffice or MicrosoftAccount

Restart your PC and try signing in again

Let me know

Elvis

Answer 2

The error details provided (invalid credential, sub status 6008, code 2148073494) indicate a sign-in/authentication failure, but the context does not include this specific error code or sub status, nor a documented remediation path for it. The only supported guidance in the context for generic Microsoft 365/Azure sign-in failures is to capture the exact error code from the sign-in page and then work with Microsoft support.

Follow this supported path:

1. Reproduce the sign-in failure on the page that shows “Sorry, but we’re having trouble signing you in” (or similar) at login.microsoftonline.com.
2. View the page source and locate the HR= value to confirm the precise numeric error code, as documented.
3. Provide that code, together with the correlation ID and timestamp already captured, to Microsoft support so they can look it up in backend logs and identify the exact cause.

If this is blocking access to Microsoft 365, Azure, or Intune, the documented next step is to open a support ticket from the Microsoft 365 admin center (or via phone support if admin access is not available) and supply:

• Correlation Id
• Timestamp
• Error code (from HR= in the page source)
• Message text (“The credential is invalid. Unexpected sub status (6008).”)

Support can then map the correlation ID and error code to the underlying authentication issue (for example, credential, device, or policy problem) and apply the appropriate fix.

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References:

• "Sorry, but we're having trouble signing you in" when a user signs in to Microsoft 365, Azure, or Intune