i cant complete my order

Question

It keeps saying that it is unable to validate my location using geolocation verification. What can i do because this problem has been persisted for days

Answer 1

Hello, good day and thanks for your question. To add to the above, please refer to the below for the other things that you can check for this.

• Ensure that you are also not using or connecting to a proxy service.
• Logout and login to your account to every Microsoft Rewards dashboard that you are into.
• Check and try the dashboard on the Bing app and see if it will be the same.
• Check and try on a different browser as well and ensure that clean up the cache and also ensure that no extension/s installed might interfere with Microsoft Rewards.
• Another thing that you can check and try is to use InPrivate browsing or Incognito mode on whichever browser you are using.

If you will still encounter an issue after checking the above, you may submit a ticket via https://rewards.bing.com/support for this to get checked internally by the rewards team and let the relevant team know on what happened. Response times may vary due to workload or other tasks at hand, but rest assured that they will review your case and let you know on the outcome.

Answer 2

The location/geolocation verification failure is likely caused by how the service evaluates the network, device, or region, and can be similar to other Microsoft services that block or fail validation based on location, VPN, or unusual activity.

Try these steps:

1. Turn off VPN, proxy, or location-hiding tools
   • If using a VPN, anonymous proxy, or similar privacy tool, turn it off and try placing the order again.
   • In a similar Microsoft service scenario, disabling VPN and clearing the browser cache allowed the order/download to complete successfully.
2. Switch network and clear browser data
   • Try a different network (for example, switch from corporate Wi‑Fi to home Wi‑Fi or mobile hotspot).
   • Clear browser cache and cookies, then sign in again and retry the order.
3. Enable location services (if applicable)
   • If Windows Location Services or similar tools are disabled or blocked by privacy software, re‑enable them and restart the device before retrying.
   • If using any privacy/anti‑tracking tools that specifically block location (for example, tools that disable Windows location or sensors), relax those settings or temporarily disable the tool and reboot.
4. Avoid repeated attempts in a short time
   • Excessive or repetitive attempts can trigger protection systems and extend the block window. Wait several hours (up to a day) before retrying if there have been many failed attempts.
5. Contact Microsoft/Skype/Rewards support if the block persists
   • If the issue continues for several days even after disabling VPN/proxy, changing networks, and enabling location, contact the appropriate Microsoft support channel for the service being used and provide any error codes shown.

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References:

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• Extended Security Updates (ESU) Slovenia Win10 - Microsoft Q&A