duplicate microsoft accounts

Question

duplicate microsoft accounts

Lyborn Maluleka 0

good day

can you please assist me, i have 2 duplicate accounts now i cant sign into my profile.

thanks

4 answers

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Answer 1

Stefan Blom 335.4K MVP Volunteer Moderator

Who should i ask to merge accounts, cause the following is not helping

Merging Microsoft accounts isn't an option, I'm afraid. What you can do is close one account, or simply stop using it which will close it permanently after some time (two years, I believe).

However, if the accounts appear to be linked already, maybe these are in fact two mail addresses signing in to one and the same account. This is called having an alias.

You also mentioned sign-in issues. Are you saying that you can't sign in even on the web, at https://account.microsoft.com, in a private browser window?

Lyborn Maluleka 0 Reputation points

2026-03-03T12:20:53.9733333+00:00

it keep on password is in correct, how can i merger the accounts cause they have same email address
Stefan Blom 335.4K Reputation points MVP Volunteer Moderator

2026-03-03T12:30:28.19+00:00

As I said, it isn't possible to merge your Microsoft accounts.

The fact that you can't sign in is a bigger problem at the moment, because that means you can't do anything at all with the account.

Try the Sign-in helper tool first and, if that fails, see https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42 .

Answer 2

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Answer 3

Lyborn Maluleka 0

Who should i ask to merge accounts, cause the following is not helping

Answer 4

Stefan Blom 335.4K MVP Volunteer Moderator

good day

can you please assist me, i have 2 duplicate accounts now i cant sign into my profile.

thanks

Contributors in the forum do not have access to your account info.

Are you saying that the sign-in fails with either account? Try starting an in private (incognito) window in your web browser and see if that lets you sign in. (In Microsoft Edge or Google Chrome for Windows, press Ctrl+Shift+N.)

If sign-in fails again, which errors do you see?

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duplicate microsoft accounts

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