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Took exam and passed but didnt got the certificate

RahulRadhakrishnan-9735 5 Reputation points
2026-03-03T10:04:41.5966667+00:00

I have taken MS-102 Endpoint administrator exam and i have passed it still i didnt got the certificate.

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  1. Q&A Assist
    2026-03-03T10:04:53.6+00:00
    AI generated content. This question contains an answer created with AI from Q&A Assist. Learn more

    After passing MS-102, the associated certification and certificate should appear in the Certifications section of the Microsoft Learn profile that’s linked to the account used when registering and taking the exam. If the certificate is not visible, use these steps:

    1. Verify the correct certification and exam
      • MS-102 is the required exam for Microsoft 365 Certified: Administrator Expert.
      • Confirm that this is the exam actually passed by checking the exam confirmation or score report.
    2. Check the correct Learn profile and login account
      • Sign in to Microsoft Learn and open the Certifications / Credentials area of the profile.
      • If the expected certification or exam is missing, there may be multiple Learn profiles or different login accounts (personal vs. work/school). Try signing in with any other Microsoft accounts that might have been used when registering for the exam.
      • If the congratulations email was received, ensure that the Learn profile being checked matches the account referenced in that email.
    3. Confirm the credential is not in a different system
      • If the exam was taken through Certiport, note that those credentials do not appear in the Microsoft Learn profile and must be managed separately via the Certiport account.
    4. If the certification or certificate is still missing
      • For missing certifications or certificates after passing an exam, open a ticket with Microsoft Credentials Support so they can review the account, exam delivery, and credential status and correct any profile or mapping issues.
      • Follow the guidance in the “Missing Exams or Certifications” and certificate-related Q&A responses to contact the dedicated credentials support channel.

    Support channels to use (from context):

    • Use the Microsoft Credentials Support portal for missing certifications or certificates.
    • If there is any doubt about exam delivery status, Pearson VUE support can confirm delivery, but certificate visibility issues are handled by Microsoft Credentials Support.

    References:

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