Reapplied for M365, Still No LinkedIn Premium Email

Question

In the first time, I submitted a request with my academic email and they verified it well, and they gave me M365 Office + LinkedIn coupon to activate LinkedIn.

So I clicked the link, then a button showed “Redeem 12 months”. I activated the LinkedIn Premium. However, I canceled the automatic subscription so I would not be charged next year, and I was shocked because they showed me that my benefit will end after one month, not after one year. Date: 25/01/2026.

So I contacted support many times:

They ended my M365 Office benefit too.

I gave them permission to remove the old verification so I could reapply again.

• I reapplied with a new personal email address, and I followed the steps they gave me in the email (I chose “I don’t have an academic email”).

They verified my status with this new email and gave me M365 Office on 20/02/2026.

I asked if they would send me an email with a coupon to benefit from LinkedIn Premium, and they told me yes, I should wait 7 days, but I didn’t receive anything yet. Kind regards,

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Moved from Microsoft 365 and Office | Subscription, account, billing | For education | Windows

Answer 1

The LinkedIn Premium offer associated with certain Microsoft 365 promotions is handled entirely by email delivery of a separate activation link, and community support cannot resend or validate that email.

From a similar case, the LinkedIn Premium email was successfully sent but did not appear in the user’s mobile mail app; it was only visible when checking the same mailbox from a desktop browser. In that case, the resolution was simply to open the mailbox on another device (for example, on a laptop/desktop) and the LinkedIn offer email was found there.

For this scenario, the only concrete, supported steps are:

1. Sign in to the mailbox used for the second application (the personal email) from a desktop browser (for example, via Outlook.com or the provider’s webmail), not just a mobile app.
2. Search all mail (including Spam/Junk/Promotions/Other folders) for terms like LinkedIn, Premium, or Microsoft 365 around 7–10 days after the date the new Microsoft 365 benefit was activated.
3. If the email is still not visible, contact Microsoft support directly, as community and documentation channels cannot access or resend promotional partner emails or adjust benefit eligibility.

To contact support for Microsoft 365 subscription and benefit issues, use the official support entry points and describe the issue as a missing LinkedIn Premium benefit email after successful Microsoft 365 Education/benefit activation.

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References:

• Not Received LinkedIn Premium 1 year offer after Microsoft 365 1 year offer subscription - Microsoft Q&A
• Microsoft 365
• End of support for Partner Offers FAQ