Admin lockout from a tenant

Question

roni 0

I created a new Microsoft Entra External ID tenant (

roni 0 Reputation points

2026-03-03T11:17:02.3666667+00:00

I would like to speak to technical support representative. I called the support number and I couldn't reach anyone.
Shubham Sharma 10,725 Reputation points Microsoft External Staff Moderator

2026-03-03T11:48:22.3633333+00:00

Hello roni

Thank you for reaching out to Microsoft Q&A.

I understand that you are locked out of the tenant. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the requested details via private message only:

Please send me the detail via private message. So, we can assist you further
roni 0 Reputation points

2026-03-03T12:06:54.2266667+00:00

Hello Shubham,
How can I send you a private message and what information do you need?
Shubham Sharma 10,725 Reputation points Microsoft External Staff Moderator

2026-03-04T02:12:36.23+00:00

Hello roni

You can see the private messages option just left to the three dots.
Shubham Sharma 10,725 Reputation points Microsoft External Staff Moderator

2026-03-09T10:05:49.6733333+00:00

Hello roni

Are you able to see the private message option now? We have asked few details there

Your answer

roni 0 Reputation points

2026-03-03T11:17:02.3666667+00:00

I would like to speak to technical support representative. I called the support number and I couldn't reach anyone.
Shubham Sharma 10,725 Reputation points Microsoft External Staff Moderator

2026-03-03T11:48:22.3633333+00:00

Hello roni

Thank you for reaching out to Microsoft Q&A.

I understand that you are locked out of the tenant. To resolve this, we need to engage the Data Protection team via a support ticket to unblock your access.

To proceed, I will need a few details from you. As this information contains Personally Identifiable Information (PII), please share the requested details via private message only:

Please send me the detail via private message. So, we can assist you further
roni 0 Reputation points

2026-03-03T12:06:54.2266667+00:00

Hello Shubham,
How can I send you a private message and what information do you need?
Shubham Sharma 10,725 Reputation points Microsoft External Staff Moderator

2026-03-04T02:12:36.23+00:00

Hello roni

You can see the private messages option just left to the three dots.
Shubham Sharma 10,725 Reputation points Microsoft External Staff Moderator

2026-03-09T10:05:49.6733333+00:00

Hello roni

Are you able to see the private message option now? We have asked few details there