Trouble signing in to hotmail account

Question

Hi

I recently lost my phone. After using my back-up phone, I have trouble signing in to my email (hotmail.com)

My problem is

1. I forgot my password
2. I don`t have access to my recovery email (old work email)
3. I have tried to recover my account by answering all the question - that what not satisfying enough unfortunately and I can`t remember more in details
4. I do not have my phone number (lost phone had e-sim - which I cannot get transferred to my back-up phone, because i can not access my e-mail).

Is there any way what so ever, to get in contact with tech support or something to help me out here? I have tried it all for several days now and about to give up and just start all over with new providers. I am in a foreign country and need access to online banking which is also not possible to login to now

I hope someone is able to help me

Best regard

Niko

Answer 1

Hey there! Nice to meet you!

Since you do not have access to the verification method (your old recovery email address) for a password reset, I'm afraid the only way to recover the account is through the account recovery web form: https://account.live.com/acsr

Important: If you have an active 2FA, ACSR will inform you that your recovery request will be ignored. If you only receive a message that the recovery request is either successful or indicates insufficient information, this means that 2FA is disabled.

You'll need to keep trying until you're verified by Microsoft, and you can do this up to 2 times every 24 hours.

If your Microsoft account recovery request was not granted, please review this link for tips on improving your chances of a successful recovery: https://support.microsoft.com/office/dc56c3e3-dff0-4ed5-8edb-60290eea6b53

Please be advised that Microsoft Support will not be able to grant you access to your account.

Thank you for your understanding.

Best regards,

Darhyl