I cannot use powerpoint

Question

I cannot use PowerPoint. When I save a document then suddenly an option came where they said u have a problem so repair it. Then I click the option and nothing happened.

Answer 1

Follow these steps in order and test PowerPoint after each step:

1. Run Office Repair
   1. Close PowerPoint and all other Office apps.
   2. Open Control Panel → Programs and Features.
   3. Find Microsoft Office (or Microsoft 365 Apps) in the list.
   4. Right‑click it → Change → choose Repair (preferably the Online Repair option if available) → follow the prompts.
2. Start PowerPoint in Safe Mode (check add‑ins)
   1. Press Windows key + R.
   2. Type powerpnt /safe and press Enter.
   3. If PowerPoint opens, go to File → Options → Add‑Ins.
   4. At the bottom, in Manage, choose COM Add‑ins (or PowerPoint Add‑ins) → Go.
   5. Clear all checkboxes to disable add‑ins → OK.
   6. Close PowerPoint Safe Mode and start PowerPoint normally.
   7. If it works now, re‑enable add‑ins one by one to find the one causing the problem.
3. Try opening and repairing the specific file If the issue happens only with one presentation:
   1. Open PowerPoint.
   2. Select File → Open → Browse to the file.
   3. Click the file once, then use the arrow next to Open → choose Open and Repair.
   4. If the file opens, save it under a new name.
4. Advanced: Clean startup (if PowerPoint still fails) If PowerPoint still will not work correctly after repair and Safe Mode, perform a clean startup to rule out conflicts with other software, following the System Configuration steps (msconfig) described for a “clean restart” and then test Office again.

If none of these steps resolve the issue, completely uninstall Office and then reinstall it, then test PowerPoint with a new blank presentation.

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References:

• PowerPoint isn't responding, hangs or freezes
• I get a "stopped working" error when I start Office applications on my PC
• How to troubleshoot a damaged presentation in PowerPoint
• Open a document after a file corruption error

Answer 2

Hi @Nusrat Tasneem Anika, 

Thank you for posting your question in the Microsoft Q&A forum.   

Regarding that you can't use PowerPoint. I’d like to ask a few quick questions to better understand the situation and assist you more effectively: 

• Does this issue happen with all PowerPoint files or only with a specific one? 
• Are you able to open PowerPoint at all, or does the problem appear only when saving? 
• If possible could you provide me a screenshot of the error? (Feel free to hide any privacy information) 

In the meantime you could try the repair method mention above. Here is a clearer version of the step by step:  

Right click the Start button (lower-left corner) and select Installed apps on the pop up menu.

 Select the Microsoft 365 or Office product you want to repair, click the ellipses, and select Modify.  

If you see a notification that say " allow the change on your device" click yes. Then select online repair  

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively    

I really appreciate your patience, and I’m here to help. Looking forward to your response.    

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Answer 3

I cannot find repair option after click change. Also windows tell me that do u want to allow the change on ur device??