Hotmail account is Lock

Question

dear support,

my account (******@hotmail.com) has been locked, once i am trying to login its take me to phone verification method, after entering my mobile number, i cannot get the code and its verification is not completing..

guide me how to unlock my Hotmail account.

Thank You!

contact email: ******@hotmail.com

Answer 1

Hey there! Nice to meet you!

Based on your description, your account is temporarily blocked from signing in and resetting the password due to the system detecting unusual activity.

Since you have access to your recovery phone number, please perform these steps to fix the verification method error:

1. Perform a password reset via Incognito/InPrivate window using different devices and network services.
2. If it doesn't work, wait exactly 48 hours to reset the password.
3. If the issue persists, kindly wait exactly 1 week to perform another password reset. The idea is to wait for the account lock to expire first before you reset the password, as stated in this article: https://support.microsoft.com/account-billing/troubleshooting-verification-code-issues-409090c4-92b5-42b9-8ae6-bcc97e62fc48#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did#:~:text=If%20you%20received%20a%20Microsoft%20verification%20code%20that%20you%20did

Important: Please make sure not to attempt to sign in or reset the password within that timeframe (48 hours or 1 week), as this may reset the lock cooldown.

Thank you for your understanding! Please feel free to let me know if you need anything else.

Best regards,

Darhyl

Answer 2

To unlock a locked Hotmail (Outlook.com) account and fix the phone verification issue, follow these steps:

1. Try unblocking the Outlook.com account
   • Go to the Outlook.com unblock page and start with the Sign-in Helper: Sign-in Helper.
   • Sign in with the locked Hotmail address and follow the prompts to verify the account.
2. Request a security code using any phone number
   • Go to https://account.microsoft.com and try to sign in: Sign in.
   • When asked for verification, enter a phone number that can receive SMS. It does not have to be the number already on the account and does not need to be a smartphone.
   • Enter the code from the SMS to complete verification.
3. If the verification code does not arrive
   • Try a different phone number that can receive text messages (for example, a family member or colleague’s phone).
   • Make sure to enter the code from the body of the SMS, not any numbers in the header.
   • If you see a “usage limit exceeded” or similar error, wait and try again later, as the number may have been used too many times in a short period.
4. If the account is locked for suspicious activity or Terms of Use issues
   • If the sign-in page does not show Next or indicates the account is locked, use the link in the message that starts with aka.ms/ and fill out the account reinstatement form as instructed.
   • After submitting the form, wait for the email response from Microsoft Online Safety. Do not submit multiple forms, as this can slow down processing.
5. If still unable to sign in
   • Use the general Microsoft account sign-in helper if normal sign-in fails: Microsoft account sign-in helper.
   • If Outlook.com remains blocked even after code entry, see When you can't sign in to your Microsoft account from the Outlook unblock article.

Support agents cannot send verification codes or manually change account details; all unlocking and recovery must go through the automated verification and reinstatement tools above.

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References:

• Microsoft account has been locked
• Troubleshoot Microsoft verification code issues
• Unblock my Outlook.com account