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I've started a trial of 365 business with [Moderation note: PII removed]@outlook.com but need to change the email to enquiries@[Moderation note: PII removed] but do not ahve access to do any changes. Please could you let me know how I get into my account the outlook.com adress was a none business account.
Moved from Microsoft 365 and Office | Subscription, account, billing | For business | Windows
Microsoft 365 features that help users manage their subscriptions, account settings, and billing information.
I couldn't fix anything and would like to cancel the subscription, I have sorted a new subscription on another account.
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Hi, Will Ford
You can cancel your Microsoft subscription from your Microsoft account in just a few steps.
Quick note: if you see “Turn on recurring billing” instead of “Manage” or “Cancel”, it means it is already set to expire and you will not be charged again, so there’s nothing else you need to do.
If you bought the subscription through Apple App Store or Google Play, cancellation (and refunds) have to be handled through Apple or Google instead of Microsoft.
If you bought it from a retailer (for example Amazon or another store), you’ll need to manage/cancel it through that retailer.
I can't access the account, I have tried multiple times to access it and got a subscription sorted since.
Hi, Will Ford
In case you cannot access your account, it is best recommended to reach out to Microsoft Support so they can assist you from the backend. You can use your current account to contact them:
Important Note: The Chat support team only works at certain work times, (Monday to Friday: 9am to 6pm. Saturday and Sunday: 10 a.m. to 6 p.m.) so if the last window says you are not available, try to open it again the next day. If you prefer phone support, you can leave a phone number. That way, they can call you and help you.
Hi, Will Ford
Welcome to Microsoft Q&A forum.
Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.
With Microsoft 365 Business trials, the address you used to sign up becomes the admin sign-in, so you will not be able to “switch” it to enquiries@your-domain until you can get into the admin centre and add your domain there.
Here are some suggestions you can try:
Sign in at https://admin.microsoft.com using your @outlook.com account, then go to Settings > Domains and add your domain. Once the domain is verified, you can change the user sign-in to enquiries@your-domain under Users > Active users > Manage username and email. Microsoft only lets you pick your custom domain after it is added to the tenant.
If you want to stop using the Outlook.com address entirely, create a new user as enquiries@your-domain and give it admin rights, then use that going forward. Admin permissions can be moved to a different account once your domain exists in the tenant.
If you cannot log in to your @outlook.com account, do a password reset/account recovery for that Microsoft account first, because without that original admin login you cannot access the trial tenant to make changes.
Hope this helps. Feel free to get back if you need further assistance.
Since this is a public forum, we will hide your personal identifiable information, and I have sent that image of yours containing your personal identifiable information in a private message so we can work together to resolve the issue. Also, please check your private message in case you want to share another screenshot to avoid leaking your PII by click on the Private Message button as show below.
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