SOMEONE CGARGED MY CC 129.99 4 MS OFF. FAMILY. I did not authorize this charge! I do not want to lose files and I need to speak to a live person please! Kindly email or text me a phone number, ******@att.net! Have a PERSON

Question

Jesus! I need a phone number to speak to a live person at Microsoft regarding the family 365 Microsoft charge for $129.99, charge to my USC Visa that I did not authorize! This was two days ago. They are using an address from 5 years ago. I don't even know how they got this card number? Does anyone have a phone number to reach these people and Microsoft in the subscription Microsoft 365 office? I don't even have a family. It's just myself and my cat; Tanya e-mail. PLEASE HELP! You/I, used to be able to call Microsoft. What happened to that feature? Or phone number?

Thank you!

Kindly,

Tanya Sowden

Answer 1

For an unauthorized Microsoft 365 Family charge and to speak with a live person, use Microsoft’s official support channels and the “Get Help” / “Call me back” options rather than dialing random phone numbers.

1. Use the Get Help / Contact Support flow (recommended)
   • Go to Contact Microsoft Support: https://support.microsoft.com/contactus/
   • Make sure to sign in with the Microsoft account that might be associated with the charge.
   • In the problem description box, type something like: Unauthorized Microsoft 365 Family charge.
   • Select Get Help.
   • When options appear, choose Contact support.
   • Select the appropriate product (for example, Microsoft 365 / Office / Billing).
   • Follow the prompts until the options Chat with an agent or Call me back appear.
   • Choose Call me back if a phone conversation is preferred. A Microsoft billing agent can then:
     • Review the $129.99 Microsoft 365 Family charge.
     • Confirm whether it is tied to a Microsoft subscription.
     • Help cancel/refund if eligible.
2. Use the Get Help app on Windows (another way to reach a person)
   • On a Windows PC, open the Get Help app (search for “Get Help” from Start).
   • Type: Chat with an agent and press Enter.
   • Select Contact support at the bottom.
   • Choose Products and services and then the relevant category (Microsoft 365 / Office / Billing).
   • Follow the prompts to reach a live agent via chat or request a Call me back.
3. If the charge is from the Microsoft Store
   • Go to the Help with Microsoft Store purchases page: https://go.microsoft.com/fwlink/?linkid=2300553 (via the Get help button on that page).
   • Describe the issue as an unauthorized Microsoft 365 Family subscription charge.
   • If more help is needed, scroll to the region list on that page to find Microsoft Store Sales Support phone numbers for the country/region, or use the link to Customer service phone numbers.
4. If the charge is fraudulent
   • While working with Microsoft Support, also contact the card issuer (USC Visa) immediately to:
     • Report the charge as unauthorized.
     • Ask about blocking further charges or replacing the card.
   • Microsoft Support can investigate whether the charge is linked to any Microsoft account and help stop further billing.
5. To request a refund or cancel a subscription (if it shows under the account)
   • Sign in to the Microsoft account that might have the subscription.
   • Go to the subscriptions area (via account.microsoft.com or through the link provided by support).
   • If a Microsoft 365 Family subscription is visible and was not intended:
     • Follow the steps to cancel it.
     • Then use the Contact Support option on the refund article to request a refund if eligible.

Use only the official Microsoft support entry points above (Get Help, Contact Support, Customer service phone numbers) to reach a real Microsoft billing agent and avoid scams.

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References:

• How to get a refund on a Microsoft subscription
• Help with Microsoft Store purchases
• Customer service phone numbers
• Contact Microsoft Office Support
• Get help with your Microsoft account
• How to investigate a billing charge from Microsoft
• overcharged for microsoft 365 family classic - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A
• SPEAK TO LIVE AGENT - Microsoft Q&A
• fraud charges on microsoft account - Microsoft Q&A
• How to resolve being billed on 2 separate charge accounts for the same thing - Microsoft Q&A