Account Compromised – All Info and 2FA Changed

Question

My Microsoft account has been compromised. The attacker has changed my account information, including my password, recovery email, linked phone number, and two-factor authentication (2FA) settings. As a result, I no longer have access to my account, and I cannot use any of the standard recovery options.

I am concerned about unauthorized access to my personal data, emails, and any services linked to my account. I need urgent assistance to verify my ownership and regain access to my account. I can provide information such as previous account details, approximate account creation date, and any recent subscriptions or activity to help verify my identity.

Please guide me through the steps to recover my account and secure it against further unauthorized access.

Answer 1

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

But since the security info has been changed and the 2FA feature has been enabled by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl