Grid lines not printing in Visio 2024 Pro

Question

Gridlines are not printing correctly in locally installed version of Visio 2024. I've selected grid check boxes for both Visio and printer. Grid lines are displayed correctly in Visio but grid columns are distorted when physically printed or printed to PDF. I've attached example screen shots. Any help on this problem would be appreciated.

Grid lines are rendered correctly in open Visio document:

Grid lines are distorted when local printer is selected.

Grid lines are distorted when selecting Microsoft Print to PDF.

Answer 1

Dear @tpking,

Thank you for reaching out to Microsoft Q&A forum.

I understand that you're experiencing an issue with distorted grid lines when using Print to PDF in Visio. As a forum moderator, I genuinely wish I could directly access your account or delve into the backend systems to diagnose and fix this for you. However, our role here is limited to providing general guidance and solutions that can be applied by users.  

From my research, it appears that the issue is likely due to a scaling mismatch between Visio's "Drawing Page" and "Printer Paper" settings. Essentially, while the grid looks fine on screen, Visio is trying to adjust the grid lines to fit the physical paper margins, which causes the distortion (also known as the moiré effect) in the PDF output. I attempted to replicate the issue on my end and encountered the same problem, which confirms that this is indeed a valid concern.

I can't stress enough the importance of your feedback in this scenario. I strongly recommend that you share your detailed experience and feedback directly with the Microsoft product team through their official feedback channels. This is the most effective way to make your voice heard and influence future feature improvements and adjustments. 

You can submit feedback directly in Visio by going to Help > Feedback > Report a problem, or visit the Visio · Community to submit a new feedback or vote on existing one. Our product team is in charge of the site, and they constantly check customer reviews and feedback. The higher votes, the more attention the related team will pay, and a lot of the features are developed and improved based on customer feedback. As a moderator, I will also pass along your feedback to the appropriate team for further consideration. While I don't directly influence product design, user feedback is actively reviewed and helps prioritize future development. If you’re unable to submit feedback yourself, please feel free to reach out to me, and I’ll be happy to submit it on your behalf. 

I appreciate your patience and understanding as we navigate these product changes. If you need any further assistance or have additional questions, please don't hesitate to reach out. Wishing you a wonderful day.

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