Windows store won't idownload or install WhatsApp, Photo's, Phoine Link, and others on multiple pc's I own

Question

I have tried on various laptops to install WhatsApp, Photo's and the Phone link app but they get stuck at 130kb downloaded and won't go further on them all.

I have tried re setting store, etc. and nothing seems to work but note is across multiple laptops

Answer 1

I see that the issue is across multiple laptops.

Are all the affected devices on the same network? If that is the case, sometimes a DNS change helps. If in case it does not, we would explore other options.

1. Press the Windows+R keys on the keyboard, or Right-click Start on the Taskbar and choose Run.

Type ncpa.cpl

Press Enter.

1. Right-click your device and select Properties.
2. Double click IPv4 options to open IPv4 properties.
3. Select the """"Use the following DNS servers"""" radio box, and enter the following in the addresses.

1.1.1.1

1.1.2.2

1. Click OK and OK again.

Restart your computer.

Please keep me posted, and Good luck!

Answer 2

Because the issue happens on multiple Windows 11 PCs and only with Microsoft Store apps (WhatsApp, Photos, Phone Link) getting stuck, troubleshooting should focus on Microsoft Store and Windows update components rather than a single device.

Try these steps in order on one affected PC and then repeat on others if successful:

1. Reset the Microsoft Store cache
   1. Press Windows key + R.
   2. Type wsreset.exe and select OK.
   3. A blank Command Prompt opens, closes after ~10 seconds, and Microsoft Store reopens automatically.
   4. Try installing WhatsApp/Photos/Phone Link again.
2. Make sure Windows and Microsoft Store are fully updated
   1. Go to Start > Settings > Windows Update > Check for updates and install all available updates, then restart the PC.
   2. Open Microsoft Store.
   3. In Windows 11, select Library > Get updates to update Store and all Store apps.
3. Check common reasons apps won’t install or appear If the apps still hang or don’t install, verify:
   1. Region: The apps must be available in the configured country/region. Go to Settings > Time & language > Language & region and ensure the region is supported for these apps.
   2. Microsoft account & device authorization: Sign in to Microsoft Store with the same Microsoft account intended for these apps. Ensure the PC is added to the account as a device (see Manage your devices for Microsoft Store from the referenced article).
   3. Family Safety restrictions: If using a family account, make sure Family Safety isn’t blocking app installs.
   4. Compatibility: Store hides or blocks install for incompatible devices. Confirm the apps are supported on Windows 11 for the device type.
4. Run the Store apps troubleshooter (Windows 11)
   1. Select Start > Settings > System > Troubleshoot > Other troubleshooters.
   2. Run the Windows Store apps troubleshooter and apply any fixes it suggests.
5. Reinstall the apps from Library
   1. Open Microsoft Store.
   2. Go to Library.
   3. Find WhatsApp, Microsoft Photos, and Phone Link.
   4. Select Install for each and check if the download progresses beyond 130 KB.
6. If downloads still fail, follow the Store download failure checklist For stubborn download failures, use the more advanced guidance:
   1. Confirm Microsoft Store is correctly registered for the user with Get-AppxPackage *Microsoft.WindowsStore* in a non‑elevated PowerShell.
   2. Ensure Microsoft Store can launch and is not blocked from downloading updates.
   3. Optionally use winget to install packages as an alternative path.
   4. Verify firewall or proxy isn’t blocking required Store endpoints.

If all of the above fail on multiple PCs using the same network, test on a different network (for example, mobile hotspot) to rule out network or ISP restrictions affecting Microsoft Store traffic.

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References:

• Fix problems with apps from Microsoft Store
• I can't find or install an app from Microsoft Store
• Find and install your Microsoft downloads from Microsoft Store
• Microsoft Store doesn't open
• Troubleshoot Microsoft Store app download failures