How to recover a Microsoft account deleted by a hacker

Question

So I have an account that was hacked by a hacker, after logging into my account he changed my Microsoft account to his and deleted my Microsoft account, when I tried to log into my original account, my account was deleted and I was asked to verify the code to the hacker's account. Please tell me how to get my account back

Answer 1

Hey there! Nice to meet you!

I'm sorry you are experiencing this.

The only way to recover a hacked account is through the official Microsoft troubleshooter guide:

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

If you didn't receive the results from the account recovery webform, please try submitting another request via Incognito/InPrivate window and using different devices and network services. Then please check your email inbox, junk, and spam folders.

If the account recovery web form doesn't work, and since the security info has been replaced by the hacker, I'm afraid there is no other working method to recover the Microsoft account, and Microsoft Support cannot help either.

Thank you for your understanding.

Best regards,

Darhyl

Answer 2

If a hacker has taken over the account, changed the sign-in email to theirs, and the original Microsoft account now appears deleted or unrecognized, only the official automated recovery paths can be used. Human support cannot bypass these systems or restore access directly.

Use these steps:

1. Follow the hacked/compromised account guide
   • Go through the official process in How to recover a hacked or compromised Microsoft account. Start with the sign-in helper tool: Start.
   • The tool will ask for the email or phone and then either show self-help options or offer a chance to talk to an agent, depending on what is possible for that account.
2. Try standard sign-in and recovery
   • If the account still exists under any alias you control, try to sign in and then:
     • If prompted for security, choose I think someone else is using my Microsoft account when selecting Forgot my password and follow the instructions.
   • If you can sign in, immediately:
     • Run antivirus on your devices (see Step 1 in the hacked-account article).
     • Change the password to a strong one.
     • Review and remove any unknown security info, forwarding, connected accounts, and automatic replies.
3. If the account is not recognized or appears deleted
   • If sign-in shows messages like “We couldn't find an account with that username” or “account doesn't exist,” follow the guidance in I can't sign in to my Microsoft account:
     • Use the Sign-in Helper tool: https://aka.ms/sign-in-helper.
     • If the username has stopped working, see the “My username has stopped working” path from that article.
   • If the account has been inactive for more than two years, it may have been deleted and cannot be reopened.
4. Use the Microsoft account recovery form (ACSR) if available
   • If the system still recognizes the account but security info was changed, complete the Microsoft account recovery form as described in Help with the Microsoft account recovery form.
   • Provide as much accurate information as possible (old passwords, typical contacts, subject lines, etc.).
   • After submitting, Microsoft will email the result to the working contact address within 24 hours. If not verified, the form can be retried up to two times per day.
   • If the form repeatedly reports that the account does not exist and offers no way to continue, there is no alternative manual override; recovery is not possible beyond what the automated system allows.
5. If Outlook.com is blocked but not deleted
   • If the issue is a blocked Outlook.com mailbox rather than a deleted account, use the Sign-in Helper from Unblock my Outlook.com account to unblock it.
6. If recovery fails
   • When the hacker has fully replaced the security info and the account recovery form cannot validate ownership or the account is no longer recognized, there is no further method to restore that Microsoft account. Support agents are not allowed to reset passwords or change account details for security reasons.
   • In that case, create a new Microsoft account, secure it with strong password and additional sign-in methods, and then:
     • Update payment methods and cancel any subscriptions tied to the old account if still accessible via billing providers.
     • Inform contacts that the old account is compromised and should not be trusted.

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References:

• How to recover a hacked or compromised Microsoft account
• I can't sign in to my Microsoft account
• What happens if there's an unusual sign-in to your account
• Help with the Microsoft account recovery form
• Unblock my Outlook.com account
• Hello , welcome to Account help & learning
• How to help keep your Microsoft account secure
• Cannot Access Microsoft Account After Hacker Changed Email, Advice Needed - Microsoft Q&A
• hello my email was (Moderator note: PII removed)@icloud.com and now its (Moderator note: PII removed)@jerkoffmail.com can please someone help me and the team change it my username in xbox is (Moderator note: PII removed) please help me team and change it - Microsoft Q&A