email issues

Question

I am utilizing the web based outlook and I am not receiving any sent emails.

Answer 1

Hi Dennis Hetland,  

Welcome to the Microsoft Q&A forum. 

From your description, it sounds like the issue is about not receiving incoming emails in Outlook on the web (Outlook.com), rather than emails you send not reaching other people. Based on that scenario, the checks provided in the Q&A Assist reply are appropriate and technically accurate. If you have not already done so, please review and try those steps carefully, as they cover the most common causes, such as:

• Messages being routed to Junk Email, Archive, or another folder
• Inbox rules that may move or delete messages automatically
• Account storage being full or the account being temporarily restricted
• Connected apps or devices interfering with mail delivery

I would also like to add some clarification about the forum’s role. Contributors on this forum do not have access to Microsoft’s internal mailbox delivery systems, so it is not possible here to check server-side message flow, delivery blocks, or account-level restrictions.

If you have already tried all the recommended steps from the Q&A Assist answer and you are still not receiving incoming emails, the next appropriate step is to Contact Outlook.com Support In-App so they can review your account directly.

You can do this by following these steps:

1. Go to Outlook.com and sign in.  
2. Click the Help icon (question mark) in the top right corner.  
3. In the Help pane that opens, type a brief description of your issue (e.g., "cannot receive emails"), then press Enter.   
4. Scroll down the page until you see "Still need help?", click Yes.   
5. Select "Chat with a support agent in your web browser."  
6. Review the description of your issue and confirm your email address (ensure it's an email you can access).  
7. Click Confirm to create the service request and then Start chat to connect with an agent. 

I hope this helps point you to the right channel so the issue can be reviewed further.

Answer 2

In Outlook.com on the web, when sent messages are missing, use these checks:

1. Confirm where sent mail is stored
   • Open Outlook.com.
   • Go to the Sent Items folder (not Drafts, Outbox, or Archive).
   • If messages appear out of order, select Filter > Sort > Date to restore chronological order so recent sent items are visible.
2. Check Junk/filters/rules that might hide messages
   • Check the Junk Email folder and settings; if any legitimate messages are there, move them back and mark them as not junk.
   • Review any rules that might move or delete sent messages.
3. Verify the account is working and not blocked
   • Make sure the mailbox and Microsoft cloud storage are not full; if storage is full, sending and receiving stops until space is freed.
   • If sign-in or sending is blocked due to unusual activity, follow the steps to unblock the Outlook.com account.
4. Check connected apps/devices
   • If a mobile or desktop app is connected to the same Outlook.com account, remove and re-add the device partnership if only that device is having sync issues.
   • Ensure any third‑party mail apps use modern authentication and IMAP; if POP/IMAP connections are causing issues, disable them and test again.

If only specific recipients are not getting messages and there is no error, ask them to review the Outlook.com sender support guidance on their side.

---

References:

• Can't send or receive email in Outlook.com
• Where are my email messages or calendar events in Mail and Calendar for Windows 10?