Missing Sway Presentations from My Account – Request for Full Re‑Indexing

Question

Dear Microsoft Support Team,

I hope you are doing well.

I am facing a critical issue with Microsoft Sway. A large number of my old Sway presentations are not appearing in the “My Sways”, “Edited”, or “Viewed” sections on my laptop. However, more Sways appear on my mobile, and some older presentations appear in Analytics, which confirms that the content still exists but is not properly indexed or visible.

Details of the issue:

Several Sways that I created for school work and important competitions are missing from the main Sway interface.

“Deleted” is completely empty.

On mobile, I can see more Sways than on desktop.

In Analytics, some older Sways (from previous years) still appear.

I have already tried signing out/in, clearing cache, using another browser, and checking all tabs.

The issue matches the known Sway indexing problem previously reported by other users globally. [learn.microsoft.com], [learn.microsoft.com]

Request:

I kindly request a full Sway data re‑indexing for my account to restore all missing presentations to the main interface.

Please help me resolve this as the content is very important to my work.

Thank you very much for your support.

Kind regards,

Answer 1

Hi @Mona Murad,

Welcome to the Microsoft Q&A forum.

I would like to provide you with the following information:

I truly appreciate the efforts you have made to troubleshoot the issue previously; however, those steps have not yet resolved the problem.

In this case, I recommend that you contact Microsoft Technical Support directly so they can assist in checking and restoring your Sway data.

Note: The steps below require an account with administrator (admin) privileges in the tenant. If you do not have admin rights, please contact your organization’s IT department for assistance with these steps.

Step 1: Go to admin.microsoft.com

Step 2: Select Help & Support

Step 3: Enter the subject: Request support for Sway data recovery

Step 4: Select Contact Support

Step 5: Choose your preferred contact method

 

Once the system receives the ticket and assigns it to an agent, the support engineer will proactively contact you to assist with checking and restoring your Sway data.

 I hope this information is helpful. Please follow these steps and let me know if it works for you. If not, we can work together to resolve this.   

Thank you for your patience and your understanding. If you have any questions or need further assistance, please feel free to share them in the comments on this post so I can continue to support you.

I look forward to continuing the conversation.

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