Microsoft 365 Personal and Co-Pilot

Question

I purchased Microsoft 365 Personal today, but it did not include Co-Pilot.

Answer 1

Microsoft 365 Personal includes access to Microsoft 365 Copilot and other AI features through an AI credit model, not as a separate product that must be added after purchase.

Key points based on the subscription:

1. Microsoft 365 Personal is one of the plans that includes Copilot and AI features in supported apps such as Word, Excel, PowerPoint, Outlook, OneNote, Designer, and others.
2. Copilot and AI features are available only if the signed-in account meets regional age requirements. If those requirements are not met, AI features (including Copilot) are removed from the apps even if the subscription is active.
3. To use Copilot features in the desktop apps, the Microsoft 365 apps must be installed and activated with the Microsoft account that owns the Microsoft 365 Personal subscription.
4. If Copilot does not appear where expected, the account and license should be checked and the license refreshed as described in the Copilot troubleshooting article:
   • Confirm sign-in with the Microsoft account that owns the Microsoft 365 Personal subscription.
   • In any Microsoft 365 app, go to File > Account and use Update License, then restart the apps.

If Copilot still does not appear after confirming the correct account and refreshing the license, the most likely causes are regional/age restrictions or that the apps are not fully updated to a build that supports Copilot.

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References:

• Copilot in Microsoft 365 Personal, Family, and Premium
• Frequently asked questions about Copilot in Microsoft 365 subscriptions
• How to find and enable missing Copilot button in Microsoft 365 apps
• Copilot is missing, disabled, or doesn't work correctly