cannot create a group file or contacts list that works in new outlook.

Question

cannot create a group file or contacts list that works in new outlook. I can create and name the contact list and even place names in the group, but when i try to sent a group email it fails to send to the members of the group.

Answer 1

Dear @Harold DeLauder,

Thank you for posting your question in the Microsoft Q&A forum.

I apologize for any inconvenience you may encounter when using our services/ products. Based on your description:

This behavior may occur when the New Outlook for Windows does not correctly resolve a Contact List into individual recipients when you send the message.

In the meantime, kindly try this workaround step:

• Start a New mail.
• In To, type/select your Contact List name.
• Select the “+” (plus) icon next to the list name to expand it into individual addresses.
• Send again.

If you do not see the “+” option to expand the Contact List, please try recreating the list in People (New Outlook) and test again:

People > New Contact > New contact list > Add members > Send an email to the list (and expand with “+” if it’s available).

I sincerely hope you understand that the initial steps I suggested may not have completely fixed the issue, as there may still be underlying causes that have not yet been identified. I am here to work closely with you, troubleshoot effectively, and explore every possible solution to ensure the best possible outcome.

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