Unable to Change subscription payment method

Question

Unable to change 365 payment method. When I click the link the application disappeared

Answer 1

Hi, I'm John! I will help you with this.

When you click the link to change the payment method, does the browser close completely? Or does it just refresh and go back to the same page?

Please try this:

• Sign in directly at https://account.microsoft.com
• Go to Services & subscriptions
• Click Manage next to your Microsoft 365 subscription
• Select Change how you pay

If the page still disappears:

• Try using a different browser (Edge, Chrome, etc.)
• Try Incognito / InPrivate mode
• Clear your browser cache
• If possible, try from another device

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

Use the web account portal to change the payment method instead of relying on the in‑app link that is closing:

1. Go to a browser and sign in to Services & subscriptions at https://account.microsoft.com/services with the Microsoft account that owns the Microsoft 365 subscription.
2. Find the Microsoft 365 subscription in the list and select Manage.
3. Select Change how you pay.
   • If Change how you pay is missing, recurring billing is likely turned off and the current term is already paid; in that case, the payment method cannot be changed for this term.
   • If there is a Pay now button, select it first to clear any past‑due balance, then review or update the payment method.
4. In the Change how you pay list, either choose an existing payment option or select Add a new way to pay and follow the prompts to add a new card or payment method.
5. Save the changes and confirm that the subscription now shows the updated payment method.

If the in‑app link continues to close or redirect incorrectly, always use the browser path above to manage payment options.

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References:

• Change your Microsoft subscription payment method and options
• Use a screen reader to manage your account billing and subscriptions
• Pay for a past-due Microsoft subscription