I can't receive email in my msn account.

Question

My msn email account was hacked several years ago and was shut down by Microsoft. That email is also user/recovery address for several external accounts. When I try to re-establish those accounts they send a code to my msn email. I cannot receive the code. I can send email on that account -- just can't receive it. I need someone to re-activate my msn account.

Claude Richards

******@protonmail.com

Answer 1

Hi,

When was the last time you successfully logged in to that account?

What is the exact error message that appears when you try to log in with your email address?

Answer 2

For a consumer MSN/Outlook.com account that was hacked or blocked and can no longer receive mail, only the automated Microsoft account and Outlook.com recovery processes can be used; support cannot manually “re‑activate” or restore receiving capability.

Use these steps:

1. Confirm the account still exists and can be signed into

• Go to the Microsoft account sign-in page and sign in with the MSN address.
• If the username or password no longer work, follow the “Recover your account” flow:
  • Use the Recover your account option and complete the steps to reset the password and regain access, as described in the “My username and password have stopped working” article.
  • If the sign-in helper or reset flow says the account cannot be found, the alias may have been removed or the account may no longer exist; in that case it cannot be restored.

2. If sign-in works but mail is blocked or the account is restricted

• If Outlook.com shows that the account is blocked due to unusual activity, use the Sign-in Helper from the “Unblock my Outlook.com account” article to remove the block and restore normal use.
• Note that if the Outlook.com mailbox or OneDrive storage is full, sending and receiving will stop. Check storage as described in the “Can't send or receive email in Outlook.com” article and free space if needed.

3. If the account was hacked and normal reset options do not work

• If standard password reset and sign-in helper options fail, complete the Microsoft account recovery form:
  • Go to the Sign-in Helper / account recovery form referenced in “Help with the Microsoft account recovery form”.
  • Provide a working alternate email (not the MSN one) where Microsoft can contact about the request.
  • Fill in as many details as possible (old passwords, contacts, subject lines, etc.) from a device and location normally used for that account.
  • Wait for the review response (typically within 24 hours) and repeat with improved details if needed.
• If two-step verification was enabled and none of the verification methods are accessible, the article notes that support cannot override this or send manual reset links.

4. If the MSN alias was removed from the Microsoft account

• If the MSN address was deleted as an alias from the Microsoft account (similar to the scenario in the MSN email issues Q&A), it is permanently deleted and cannot be re-added or reactivated. In that case, it cannot be used to receive verification codes for other services anymore.

5. When the MSN address cannot be restored

• If recovery fails or the alias no longer exists, update the recovery email on each external service directly with that service’s support, explaining that the old MSN address is no longer accessible. Only those services can change their recovery address when the old one is dead.

If sign-in is impossible or the account recovery form is repeatedly unsuccessful, use the “Contact support” or “How to get Outlook.com support” options in the referenced articles to reach Microsoft support for further guidance, but be aware they cannot bypass the automated security and recovery rules for consumer accounts.

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References:

• My username and password have stopped working
• Unblock my Outlook.com account
• Can't send or receive email in Outlook.com
• Help with the Microsoft account recovery form
• MSN email issues - Microsoft Q&A
• Email is missing from your Outlook.com inbox
• Receiving email from blocked senders in Outlook.com