Unable to get Tenant Object Quota Raised

Question

I'm having a really difficult time with a new tenant I setup for a customer that has been going through the education validation process and has been limited to only 500 Entra objects.

I've tried multiple times with support cases to have the quota raised, half of which is used by hidden objects support says are just 'shadow objects'. The support page won't even load to upgrade Azure's support plan and we've even just paid for retail licenses at this point but still stuck with this major problem. The latest response is just a generic AI bot telling us to just manage what we have.

We're about to have another 100 students start at the school and can't set them up with their services, we designed an educational platform for them to use with their Entra ID logins so this is really hurting us!

I saw another post about getting the quota raised which suggested posting here, so trying my luck as not sure what else to do at this stage.

Answer 1

Hello @Mitchell Hayden,

In Microsoft Entra, the default limit for the number of resources (objects) that can be created in a single tenant is 50,000 for users of the Microsoft Entra ID Free edition.

However, if you have at least one verified domain, this limit can be extended to 300,000 resources. It’s important to note that this limit includes all types of directory objects such as users, groups, applications, and service principals.

If you’re encountering issues with a tenant that has been limited to only 500 objects, it may be due to the specific service tier or configuration of that tenant. To increase this limit, you will need to contact Microsoft Support, as they can assist in raising the quota for your organization.

Additionally, the presence of ‘shadow objects’ or hidden objects can also consume part of your quota, which might be contributing to the limitation you are experiencing.

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