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It was once possible to just add a line shape and draw a perfectly horizontal or vertical line. Now the only lines possible are slighly rotated one way or the other away from horizontal or vertical. Was this on purpose or just a lack of quality control? Makes line drawing mostly useless.
A family of Microsoft word processing software products for creating web, email, and print documents.
This is obviously a major bug. The documentation everywhere still says hold the shift key down when dragging a point which now just changes the length of the line for some stupid and totally useless reason.
Maybe you use drawing tools from Draw tab instead of inserting a line shape from Insert tab holding <Shift>.
It has been the case for a long time that even a perfectly horizontal or vertical line (drawn while holding Shift) would veer off when moved. The solution in that case was to set the height or width (as appropriate) to zero.
I am apparently misunderstanding your question.
Insert > Shapes > Lines
Granted, I have to eyeball the straightness of the line, but I didn't do so bad. It is, after all, a word processor, not meant for architects.
Have you reported this issue to Microsoft using File | Feedback | Report a Problem?