new local administrator account is not visible. stuck inguest account with no admin right

Question

Hi,

I created a new local administrator account on my windows laptop, but the account does not appear on the lock/sign-in screen as a selectable user. I am locked with guest account with no admin rights. Hence all access denied.

Details below:

• Windows Version/Edition/Build: Windows 11 Pro Single Language 24H2
• The account does not appears in Settings → Accounts.
• But it shows in Command Prompt with net user.
• Issue: The new local admin account does not show on the lock/sign-in screen, so it cannot be selected for login.
• No " Other users" showing in setting.

Troubleshooting already tried:

• Multiple restarts and full sign-out/in cycles.
• Booted to Safe Mode (Shift + Restart → Troubleshoot → Advanced options → Startup Settings → Safe Mode), then rebooted back to normal mode to refresh sign-in enumeration.

Thanks in advance for any guidance or official references.

Answer 1

Hello,

This usually means the account creation has failed.

Please follow these steps to recreate the account and then check if you can log in with the new one: Open Settings >> Accounts >> Other accounts >> Add an account. In the pop-up window, click “I don’t have this person’s sign-in information”, then click “Add a user without a Microsoft account”. Enter the new account name and password, and create it.