Want to cancel subscription

Question

Yes I would like to simply cancel subscription. Why is so difficult to cancel a subscription with Microsoft

Answer 1

Hi DATAJA Wortham

Thank you for reaching out to the Microsoft Q&A Forum.

If you need to cancel a Microsoft 365 Business subscription within seven days of the start date or renewal date, please follow these steps:

• Sign in to the Microsoft 365 Admin Center
• Go to Billing > Your products
• Select the subscription you want to cancel
• On the subscription details page, under Billing settings and Subscription status, select Cancel subscription and follow the prompts

If more than seven days have passed since the subscription started or renewed, you will need to turn off recurring billing instead. This will prevent the subscription from renewing at the end of the current term. You will continue to have access to the products and services until the subscription period ends.

To turn off recurring billing:

• Sign in to the Microsoft 365 Admin Center
• Go to Billing > Your products
• Select the subscription you want to manage
• On the subscription details page, select Edit recurring billing
• In the pane that appears, switch recurring billing to Off, then select Save

If you are not the admin of the organization, please contact your Microsoft 365 administrator to make these changes.

You can refer to these articles for more information: 

Cancel your Microsoft business subscription in the Microsoft 365 admin center | Microsoft Learn

Manage recurring billing in the Microsoft 365 admin center | Microsoft Learn

If you encounter any issues during the process, you can contact Microsoft Support through Microsoft 365 Admin Center by selecting Help & support so the billing team can assist you further.

You can also refer to the following article for detailed guidance: Get support - Microsoft 365 admin | Microsoft Learn 

Please note that, as forum moderators, we do not have access to the billing system and cannot cancel subscriptions on your behalf.

I hope this helps.

---

If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment". 

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.