Hi Charles Gross,
Thank you for reaching out to Microsoft Q&A forum.
To provide the correct solution, please confirm which Outlook version and platform you are using:
- Classic Outlook on Windows
- New Outlook for Windows/Mac
- Legacy Outlook for Mac
- Outlook on the web (Outlook.com)
- iPhone (Outlook mobile app or web browser)
Once the correct environment is identified, I will provide the appropriate solution along with detailed steps for your specific case.
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