office email two asccount for ******@doves4yall.com......i deleted one but will not deet until may

Question

i have 2 accounts associated with [Moderator note: personal info removed]@doves4yall.com

i tried to delet one won't dele untill may please connect with agen

help

Moved from Microsoft 365 and Office | Office Online Server

Answer 1

Hi @Ken Kummer,

Thank you for reaching out to the Microsoft Q&A forum.

From your description, it sounds like there are two Microsoft accounts associated with the same email address (******@doves4yall.com), and you attempted to delete one of them, but it shows that the account will not be fully deleted until May.

Please note that when a Microsoft personal account is deleted, it enters a recovery period (usually 30–60 days) before it is permanently removed. During this time, the account may still appear in certain places and can be restored by signing in again.

To better understand your situation, could you please clarify:

1. Are both accounts personal Microsoft accounts (used for Outlook.com, OneDrive, etc.), or is one of them a Microsoft 365 business/work account?
2. What exact message do you see when you try to sign in or manage the account?
3. Where are you seeing the duplicate accounts (Outlook app, web browser, Windows login, etc.)?

If you are trying to permanently delete a Microsoft personal account, you can review the official process here: How to close your Microsoft account - Microsoft Support

However, if you would prefer to speak directly with a support agent, please note that this forum is a community support platform and I do not have access to accounts or the ability to connect users directly with live agents. For direct assistance, you may contact Microsoft Support here: https://support.microsoft.com/contactus

Once there, select:

• Product: Microsoft account
• Category: Manage account / Close account

They will be able to review the account status securely.

Hope this helps clarify the situation.

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Answer 2

The message about an account not being deleted until May is expected behavior. When a Microsoft account is scheduled for closure, it stays in a pending-delete state for a period before it is permanently removed.

If there are two accounts using the same email address (for example, a Work or school account and a Personal account), this can cause a “Which account do you want to use?” prompt when signing in. To stop that prompt, either:

1. Rename the personal Microsoft account so it no longer uses the same email address, or
2. Work with the organization that owns the work/school account.

Steps to rename the personal Microsoft account:

1. Go to Manage how you sign in to Microsoft: Manage sign-in preferences.
2. Under account aliases, add a new email address or choose an existing alias.
3. Select Make primary on the alias that should become the main sign-in address.

If the conflict is because an organization created a work or school account with the same email address domain, contact that organization’s IT department and ask them to remove the account so the conflict stops.

To get live support from Microsoft (chat with an agent) for Outlook.com or Microsoft account issues:

1. Sign in to Outlook.com.
2. Select Help on the menu bar.
3. Enter the issue in the search box.
4. If self-help does not resolve it, scroll down to Still need help? and select Yes to start chat with a support agent.

For broader Microsoft account and subscription help, use the Account & Billing Help or general support entry points provided in the context links below.

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References:

• Which account do you want to use?
• Delete email in Outlook.com