OneDrive keep pop up restart Iphone

Question

OneDrive keep pop up restart Iphone . It repeats the same error and asks to relogin. tried restart the app, reinstall the app, restart the device, clear the account setting in device setting and the "restart required" still pop up.

Answer 1

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Dear @Engineer,

Good day. Thank you for posting your question in the Microsoft Q&A forum!

First of all, I would like to apologize for any inconvenience this may have caused. According to your description, please kindly try these steps below and check if it works:

1.Reset the OneDrive account from inside the app

• Open OneDrive
• Tap Profile picture > Settings > Account
• Select the affected account (if more than one)
• Tap Reset
• After the reset completes, sign in again and check if the error message still appears

2.Ensure OneDrive is allowed to run in the background

• Go to iOS Settings > General > Background App Refresh
• Make sure Background App Refresh is enabled
• Ensure OneDrive is turned ON

3.If Camera Upload is enabled

• Open OneDrive and leave it running in the foreground for a while (preferably on Wi‑Fi and charging)
• Pending uploads can sometimes trigger repeated restart prompts if they cannot complete

4.If the OneDrive app doesn't launch or keeps crashing, reinstall the app:

I understand that you mentioned you have already uninstalled and reinstalled the application. To ensure we are aligned, may I kindly confirm the exact steps you followed when uninstalling and reinstalling the app? Please kindly try uninstalling the application once again by following the steps below.

• Uninstall the OneDrive app by pressing and holding the OneDrive app icon. Tap the 'X' in the corner and then accept the confirmation message to delete it.
• Force a restart of your device. Read the Apple Support restart instructions for your device/iOS version.
• Reinstall the OneDrive app from the App Store.

If the issue still persists, please kindly provide the following information so that I can assist you further:

1. Are there any other users in your organization experiencing the same issue?
2. Does this issue occur only in OneDrive on iOS, or does it also happen on other devices or platforms?
3. What specific iOS device model are you using, and which iOS version is installed?
4. Do you see any error codes when the issue occurs? Additionally, please capture and share screenshots of the error message with me.

Note: Please note that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution. 

Your understanding and co-operation are highly appreciated. Thank you for your precious time. I am looking forward to your response!

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