Monthly Billing Question

Question

I am being billed twice a month for Microsoft ... what are the two charges for? The amounts are $9.99 on the 8th and $1.99 on the 13th

clcs

Answer 1

The two separate monthly charges are most likely for two different Microsoft subscriptions or services that happen to bill in the same month. Common scenarios include:

1. One charge is for a main Microsoft 365 subscription (for example, Microsoft 365 Personal or Family) at $9.99.
2. The other charge is for an additional, smaller subscription or add-on (for example, another Microsoft service, storage, or a second Microsoft account using the same card) at $1.99.

To see exactly what each charge is for and whether you are truly being billed twice for the same thing:

1. Review order history
   • Sign in to your Microsoft account and review your order history to see what products or subscriptions are billed on the 8th and on the 13th, and which account they belong to. Follow the steps in How to check your order history for duplicate payments:
     • Sign in and check for multiple purchases for the same amount that appear close together.
2. Check for multiple accounts using the same card
   • If only one of the charges appears in your order history, there may be another Microsoft account (for example, a family member’s account) using the same credit card.
   • Go to Payment options and select Investigate to search for other accounts using your card.
3. Determine if it’s truly a duplicate charge
   • If you have a monthly subscription and only see one charge per month in your order history for each subscription, then the two amounts are for two different subscriptions, not a duplicate.
4. If you still believe you’re being charged incorrectly
   • Contact Microsoft Billing Support so they can securely review your account and charges and cancel or refund as appropriate.

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References:

• I've been charged twice