refund for 365

Question

365 will not open. You got my money. I got nothing, I want my money back

Answer 1

To request a refund for a Microsoft 365 subscription, cancellation must be done first, then refund eligibility can be checked.

Follow these steps:

1. Go to the Services & subscriptions page for Microsoft 365:
   • https://account.microsoft.com/services/microsoft365 (sign in with the same Microsoft account used to purchase Microsoft 365).
2. Find the Microsoft 365 subscription and select Manage.
3. On the next page, select Cancel (or Upgrade or Cancel, depending on what is shown), then follow the on-screen steps to complete cancellation.
4. During cancellation, refund eligibility will be evaluated. Not all cancellations result in a refund.
5. After cancellation, if a refund is issued, the status can be checked on the Order history page: https://account.microsoft.com/billing/orders. If a refund entry appears, it will show the status. If there is no refund entry, the subscription was cancelled outside the refund eligibility period.

If the subscription was purchased through Google Play, Apple App Store, or a third-party retailer, their support must be contacted directly for cancellation or refund.

If Microsoft 365 still will not open after confirming an active subscription, use the Contact Microsoft Support option from the support pages to get technical help instead of cancelling, if continued use is preferred.

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References:

• How to get a refund on a Microsoft subscription
• Cancel a Microsoft 365 subscription
• Check the status of your Microsoft Store return or refund
• Request refund - Microsoft Q&A