i have a big problem

Question

i want to remove the pin from the account but its not removing

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Mod moved from: Microsoft 365 and Office | Microsoft Forms | For education

Answer 1

Dear King Mohammed, 

Thank you for your question and for sharing the details into Microsoft Q&A Forum. 

I understand this is frustrating when you’re trying to remove the PIN but it won’t go away. At this point, I recommend that you review and try the steps provided in both the AI generated answer and the Independent Advisor’s answer on your thread. Those replies typically include the most relevant checks for this scenario. To help narrow this down and provide the next step, could you please share a bit more information? 

• Which Windows version are you using (Windows 10 or Windows 11), and if possible the OS build? 
• Is the PIN you’re referring to Windows Hello PIN (Settings > Accounts > Sign-in options > PIN)? 
• When you try to remove it, what exactly happens? Is the Remove button greyed out, or clickable? Do you see any error message? If yes, please paste it or share a screenshot. 
• Is this PC connected to a work/school account or managed by an organization? Settings > Accounts > Access work or school (does it show “Connected”?) 
• Are you signing in with a Microsoft account or a local account on this PC? 

In the meantime, here are a few basic steps you can try: 

1. Turn off the setting that can enforce Windows Hello 

• Open Settings > Accounts > Sign-in options 
• Under Additional settings, look for improved security, only allow Windows Hello sign-in for Microsoft accounts on this device and turn this Off 
• Restart the PC, then go back and try removing the PIN again. 

2. Remove the PIN from Sign-in options 

• Settings > Accounts > Sign-in options 
• Select PIN (Windows Hello) 
• Click Remove 
• When prompted, enter your account password (not the PIN). 

3. Confirm you still have another sign-in method available 

• Before/after removing the PIN, please make sure Password is available as a sign-in option 
• In Settings > Accounts > Sign-in options > ensure Password is set/available 

While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding. 

I hope the steps above help you remove the PIN and restore the sign-in experience you want. Wishing you a smooth and stable experience on Windows going forward.

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Answer 2

Hi King,

Do you want to remove password of Windows computer, or something else?

I’m eager to hear back and work together to find a solution.

Answer 3

PIN removal depends on what PIN is being used. For Microsoft accounts and Windows devices, the PIN is usually a Windows Hello sign-in method tied to the device, not to Microsoft 365 or Forms directly.

To change or remove a Windows Hello PIN when already signed in:

1. Open Settings on the Windows device.
2. Go to Accounts > Sign-in options.
3. Under PIN (Windows Hello) choose:
   • Change PIN to set a different PIN, or
   • I forgot my PIN to reset it if it is not accepted.
4. Follow the on-screen steps to verify the account and complete the change.

If the PIN option itself cannot be removed and only allows change/reset, that behavior is by design on some configurations (for example, when required by organization policy). In that case, contact the school or organization IT admin to confirm whether PIN sign-in is enforced.

If the problem is with sign-in verification methods (like phone/email codes) rather than the Windows PIN, remove or change those methods from the Advanced security options page of the Microsoft account:

1. Sign in to the Advanced security options page.
2. Expand the verification method to remove.
3. Select Remove, then Remove again to confirm.

If access to some security info is lost, add a new method first, then remove the old one from the same page.

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References:

• Change or reset your PIN in Windows
• Removing a sign-in verification method
• Common problems with two-step verification for a work or school account