Accessing my old emails, getting into my account.

Question

I cannot get into my Outlook account when I switch on my PC. I have to first go into Google, type in Microsoft Outlook and then I am permitted to enter. When I enter my Microsoft password, it tells me that there is a technical problem, and I cannot proceed. Why is this so? Also, it does not display any of my previous emails- nothing in my inbox, outbox or send. Please help/ Thank you. [Moderator Note: Personal Info Removed]

Answer 1

Hi Robert Bloch,

Thank you for reaching out to Microsoft Q&A forum.

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

I understand how frustrating this situation can be, and I’m sorry for the inconvenience.

To make sure I guide you in the right direction, could you please help clarify a few points:

• You mentioned the Android tag — are you currently checking your mailbox on an Android phone, and is that where you’re not seeing any of your previous emails?
• If possible, please share a screenshot showing the message you see after entering your Microsoft password, via private message.

Once I have this information, I will be able to provide the most appropriate next steps for you.

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