I have to change my legal name in microsoft profile

Question

I have to change my legal name in Microsoft profile

due to this name mismtach i had to reschedule my exam to march 11th.

Please help with the name change.

Answer 1

You update your Legal name on your Learn profile under Settings https://learn.microsoft.com/users/me/settings

If you have an exam booked, you will be shown a message and link to contact Credentials support https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

Answer 2

To change the legal name on a Microsoft profile used for exams, the legal name field in Microsoft Learn must be updated and, if an exam is already scheduled, the change must be approved by Microsoft support.

Legal name changes for certification/exam profiles cannot be completed solely by the user when an exam is involved. Use the official certification support channel so the name on the exam profile matches the government ID before the March 11th exam date.

Follow these steps:

1. Go to the official Microsoft credentials support page for exam and profile issues:
   • Use this path: Microsoft Certification / Credentials → Support / Help as described in the guidance.
2. Open a support request specifically for a legal name correction on the certification profile.
3. In the request, include:
   • The incorrect legal name currently on the profile.
   • The correct legal name exactly as it appears on the government-issued ID.
   • Details about the scheduled exam (exam code and date: March 11th).
4. Wait for support to review and approve the change. Legal name changes after exam registration require Microsoft support approval, so this step is mandatory.

Do not attempt to register or sit the exam until support confirms the legal name has been corrected to match the ID, otherwise the proctor may again deny the exam.

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References:

• Managing your Microsoft Learn profile settings
• Legal Name - Microsoft Q&A