[Urgent] Change the wrong LastName &First Name which register (Exam in tomorrow)

Question

I input the LastName &First Name in Legal Name.

I need to change it, But it cannot. it show like below.

Current: FirstName: Wu Last Nme:Linlin

Tobe: FirstName: Linlin Last Nme:Wu

Please help to process it urgently becuase my exam in torrmow.

Thank you for support.

Answer 1

You update your Legal name on your Learn profile under Settings https://learn.microsoft.com/users/me/settings

If you have an exam booked, you will be shown a message and link to contact Credentials support https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

Answer 2

cloud you please share the certification support help page

Answer 3

from the AI answer, I cannot update it . it need support team update it on the backend.

Please update to below.

First name:Linlin

Last name:Wu

My exam date:Thursday, March 5, 2026‎

My exam time: 01:15 PM China Standard Time‎ (Time shown is test center local time.)‎

Please update as soon as possbile.

Answer 4

The legal name on a certification exam profile cannot be edited directly by the user once it has been submitted. To correct a legal name that is wrong for an upcoming Microsoft certification exam, support must be contacted so they can update it on the backend.

Use the dedicated certification support channel and open a request immediately so the name can be corrected before the exam:

1. Go to the certification support help page.
2. Submit a ticket explaining that the first and last names are reversed in the Legal Name field for an exam scheduled for tomorrow.
3. Provide the correct legal name format (First name: Linlin, Last name: Wu) and details of the scheduled exam so support can update it.

If the exam is very soon, also monitor email closely for any response from support and be prepared to reschedule if they advise that the name cannot be corrected in time.

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References:

• Legal Name - Microsoft Q&A
• Register and schedule an exam