Issue with Microsoft Teams Version - Incorrectly identifying as Business/Preview instead of Personal

Question

Hello Teams,

I am experiencing an issue with my Microsoft Teams installation. Every time I download and install the app, it prompts that I am using the wrong version—specifically, it identifies the app as the Preview (Business) version instead of the Personal version.

Previously, the app worked perfectly fine. I recently uninstalled it to clear some cached data (clean up storage), but after reinstalling, I encountered the error shown in the attached image.

I have tried searching for and downloading the Personal (Free) version multiple times. However, even when downloading directly from the Microsoft Store, the issue persists and continues to push the wrong version.

Could you please provide instructions or a workaround (fix) to resolve this?

__Many Thanks,

Answer 1

Uninstall any currently installed Teams application on your computer.

https://support.microsoft.com/en-us/windows/uninstall-or-remove-apps-and-programs-in-windows-4b55f974-2cc6-2d2b-d092-5905080eaf98

Install the latest Teams application using this installation site:

https://www.microsoft.com/en-us/microsoft-teams/download-app

Answer 2

What is the OS version of your Windows computer?