Would anyone else rather get hit by a bus than deal with Microsoft customer service's garbage AI telephone chatbot?

Question

The Title. That is the issue. I'll cut and paste it here again becuase whoever designed this garbage comment box requires 50 characters:

Would anyone else rather get hit by a bus than deal with Microsoft customer service's garbage AI telephone chatbot?

Answer 1

Microsoft Learn Q&A and the documentation sites do not provide a way to change or bypass the AI-based telephone system used by Microsoft customer support.

To get help from a human support agent instead of the phone system, use the web-based support flows rather than calling repeatedly:

1. Go to the online support entry point for Microsoft products.
2. Select the relevant product and category.
3. Proceed through the “Get help”/“Sign in to get support” flow.
4. After confirming the product and issue type, choose one of the available support options (such as chat or call-back from a support agent) when presented.

For business customers with eligible subscriptions, the Services Hub also offers a Virtual Agent that can help resolve some issues without waiting for a live engineer, and from there it is possible to escalate to traditional support if the automated suggestions do not resolve the problem.

If the concern is specifically about the behavior or quality of AI-based experiences (such as chatbots or moderation systems), use the built-in feedback mechanisms provided in those products or services so that the responsible teams can review and improve the systems.

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References:

• Microsoft products and apps support
• Microsoft Services Hub Virtual Agent Overview
• IVR_ContactSupport_T2
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