Why Microsoft worse than DOS?

Question

You would think that 40 years of R&D would have resulted in a product that works reliably and a company that operates with a modicum of integrity. You would be wrong if the company in question is Microsoft.

Microsoft is worse than organized religion. Like religion, it pays no taxes. Like religion, it gas-lights and blame-shifts. Like religion, it is all-knowing and all-powerful. Like religion, despite being all knowing and all powerful, Microsoft somehow always needs more of your money. And with its rollout of AI masquerading as customer service for the first 30 minutes of any phone call you make to customer support - if you are able to get past the AI phone bot and onto a human being, which Microsoft has designed intentionally to take at least 15 separate phone calls / attempts to get past AI to human - MICROSOFT THEN ALSO NEEDS ALL OF YOUR TIME.

You must wait for the human to call back, at Microsoft's leisure, not yours. After you already spent 30-45 minutes talking to their AI phone bot repeating the letters of your name without the bot being able to understand spoken word, and while the bot accuses you of not being the Admin and of having purchased a product from other than Microsoft.

If you get past those tests, and the AI bot deigns to allow you access to a human, THEN you must give the unknown human with dubious telephone connectivity permission to remote in to your computer, accepting terms of use that essentially hold them harmless from altering, downloading or accessing the data they just made you sign off on allowing them to access. Then you get to sit there and watch them try to navigate the Admin Center to no avail, encountering the same API problems that you encountered when you spent hours already having done that. IT NEVER ENDS.

Microsoft has us paying money for the opportunity to spend our time training their AI phone bot, followed by gas-lighting and blame-shifting and trying to charge you double the price for the product than the retail price shows online. That is your fault, too.