Need urgently copy of invoice to [Moderator note: personal info removed] on [Moderator note: personal info removed] 1.559,00 paid on 16th January 2026

Question

Hi,

We need urgently a copy of invoice to [Moderator note: personal info removed] on NOK 1.559,00 that was paid on 16th January 2026. Kindly send invoice to email [Moderator note: personal info removed]@ostra.no

Regards,

[Moderator note: personal info removed] 

Answer 1

Hi @Olav Strand, 

Thank you for posting your question in the Microsoft Q&A forum. 

Regarding that you need a copy of an invoice. I’d like to gather a few details so I can better understand the situation and assist you more effectively. 

I noticed your question is posted under the Business tag, so my initial guidance will focus on work/school (Microsoft 365) accounts.     
If this issue is happening with a personal Microsoft account instead, could you please let me know so I can adjust the troubleshooting steps accordingly?  

Do you still have access to the Microsoft 365 Admin Center? 

May I ask you are you an end user or an admin ? 

If this is related to your organization’s Microsoft 365 subscription, the admin can download the invoice by following these steps: 

Sign in to the Microsoft 365 Admin Center. 

Go to Billing > Bills & payments. 

Look for the invoice for the relevant date and amount. 

  

Please note that Microsoft Q&A moderators do not have access to customer invoices. 

Thank you again for your time and understanding. While my initial response may not resolve the issue immediately, I’d like to gather more details about your situation so I can assist you more effectively.               

I really appreciate your patience, and I’m here to help. Looking forward to your response!                       

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Answer 2

For a copy of an invoice for a Microsoft 365 or other Microsoft business subscription, the billing team must handle the request directly, because access to account-specific billing data isn’t available in this channel.

To proceed, contact Microsoft using one of these supported options:

1. Create a billing support request from the appropriate admin or billing portal for the subscription. Billing support is free and can review past charges and resend invoices.
2. Alternatively, use the general Microsoft Support contact options to reach Customer Service and Billing, then provide:
   • Company name (Ostra Consult AS)
   • Charge amount (NOK 1,559.00)
   • Charge date (16 January 2026)
   • Last 4 digits of the card or payment method used

They can then locate the transaction and email a copy of the invoice to the registered billing email address or update the billing contact if needed.

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References:

• Who do I contact in regards to requesting an invoice - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• Fraud Charges - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A