This is my issue.

Question

This is my issue.

Antonio Mendozza 0

Problem is, my email was blocked, hence why I ahd to create a new one tok get help. I tried with calling, an AI just tells me to go to aka.ms and then hangs up the call. I tried every recovery link, recovery password and such, with my correct ijnformations of the blocked email, where i have the same phone number.

Nothing, when I try to get a SMS verification code it says the service is unavailable. Now, I chatted with an ''agent'' and they couldn't help me, I wanted to get called on the phone by a supervisore saying that neglish was not a problem if we had to speak. Nothing, I have waited all February and still waiting for someone to call me and help me with the problem, which was a repetitivew tries to log in ijn my email. Hence why I tried to change my password but I couldn't because my email is supended for security reasons.

Problem is I tried everything to receive a verification code via SMS but nothing happens. I need help to recover my email because I am having problems cuz I have online bills to pay and I can't do that because I can't see where I have to pay!

Anyone kind hearted from Microsoft which is not a bot or AI that could call me and help me recover my email? I have proof it is my email, I can send even pictures.

Best regards,
[Moderator Note: Personal Info Removed]

Antonio Mendozza 0 Reputation points

2026-03-04T09:43:43.0133333+00:00

I have a request ID that is still not answered since the 23rd of February. So YEA, I need help.

4 answers

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Antonio Mendozza 0 Reputation points

2026-03-04T09:43:43.0133333+00:00

I have a request ID that is still not answered since the 23rd of February. So YEA, I need help.

Answer 1

Hi Antonio Mendozza

Thank you for your feedback

I can understand what you are going through right now and I deeply apologize for any inconveniences that you are facing at the moment. Here on this forum, we all want to work together to find solutions for everyone who are having problem and issue that needed to be fixed, and we always want the best for the members here.
However, Kindly note that this is an user to user forum, our roles are limited to internal system - we can only provide technical guidance on reported incidents, requests, or ideas. If you need live agent support, contact Microsoft Support is the way to go. Tips: When you type in the "Get help" box, you can type in the keyword "Live chat" - select your products, categories. Then you will be connected to a live agent

Thank you for your understanding, I truly appreciate it.

Answer 2

Antonio Mendozza 0

Problem is, that I need to be called from sokmeone that administrates these things. Don't tell me there is not a way for that because I am ready to sue you all.

Answer 3

Antonio Mendozza 0

Chloe i just reported your comment, it's a useless one. I need to be called from a human being!!!

My request is still not answered since the 23rd of February!!!
I need assistance on the phone!! I don't need your copypaste messages. Are you guys so lazy at Microsoft?

Chloe-V 6,000 Reputation points Microsoft External Staff Moderator

2026-03-05T10:53:45.2766667+00:00
Dear Antonio Mendozza,

I’m really sorry for the frustration this has caused, and I apologize if my earlier explanation didn’t come across clearly.

To be transparent, their account verification process can take some time, and I don’t have visibility into their internal procedures. That’s why I initially avoided suggesting that you contact them again, as I didn’t want to create duplicate requests.

However, considering you have waited for so long without an answer or any updates from them, I would recommend reaching out to them again

I understand you’ve already done this before, but since there are no alternative channels to contact the Microsoft Support team, this remains the only available option: https://support.microsoft.com/en-us/home/contact

And you can follow this steps:

Visit Contact Microsoft Support.

In the search box, type Account Blocked, then click Get Help and press Enter.

Sign in using another Microsoft account (or create one if needed).

Select Contact Support.

Select Manage Account Security.

For Product/Service, choose Other Products.

For Category, select Manage Account Security.

Choose Chat with a support agent (or a callback option, if available).

Explain your situation to the support agent.

Once again, I'm so sorry for thing like this to happen, and I wish you all the best moving forward.

Answer 4

Chloe-V 6,000 Microsoft External Staff Moderator

Hi Antonio Mendozza,

Thank you for reaching out to Microsoft Q&A forum.

Please note that our forum is a public platform, and we will modify your question to hide your personal information in the description. Kindly ensure that you hide any personal or organizational information the next time you post an error or other details to protect personal data.

Sorry you’re going through this situation. Losing access to your email can be very stressful and disruptive, especially when it affects paying online bills. I understand you’ve tried multiple recovery options, contacted support, and waited for responses, which has been frustrating.

Your account appears to be blocked for security reasons, and SMS verification is currently unavailable. Access can only be restored through Microsoft’s official account recovery and verification process.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas only.

I apologize for not being able to provide a better solution, and I appreciate your understanding and patience. Sorry for the inconvenience.

Thank you for your time and understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Antonio Mendozza 0 Reputation points

2026-03-04T14:47:30.91+00:00

And what should I do then?
Chloe-V 6,000 Reputation points Microsoft External Staff Moderator

2026-03-05T06:44:17.4933333+00:00

Hi Antonio Mendozza,

Thank you for your reply. I understand how frustrating this situation has been, and I’m sorry that I’m unable to do more for you here. As a forum moderator, my access to internal systems and backend details is limited, and I’m unable to bypass Microsoft’s official verification or recovery processes.

If all available recovery options have been exhausted and the account can no longer be restored, the only remaining option would be to create a new Microsoft account. I understand this may not be the outcome you were hoping for, and I appreciate your understanding and patience.
Antonio Mendozza 0 Reputation points

2026-03-05T09:11:09.1533333+00:00

Again, same copy and paste message you send to other users. A lot of German users have got their email blocked, what is going on in your end? I created already a new account but I cannot see my online bills!!!!!!!!!!!

I have proof it's my accouhnt but NO microsoft had to set AI to manage recovery right? I need sokmeone that calls me, a human BEING!

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This is my issue.

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