Requesting refund

Question

I need a refund for d j pro.You guys are billing me and i'm already being billed for it.You guys just build me at two o'clock.This morning, what do I need to do?And what steps need to take place to get this refunded?I do not want to talk to named damn aI I.I'd like to speak to a person

Answer 1

Hello, thank you for reaching out to Microsoft Q&A.

If you are being billed twice for a subscription, it is possible that recurring billing for the same subscription may be associated with different payment methods.

I recommend signing in to your Microsoft account and checking the Order History page to see if two orders were placed. If you only see one order, the other charge may have been made directly through the app itself rather than through Microsoft.

In that case, you may need to cancel one of the subscriptions from the platform where it was purchased to avoid being billed twice.

Order History page -

https://account.microsoft.com/billing/orders

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If you are still having issues, you can contact Microsoft Accounts & Billing Support directly.

Go to this page: https://support.microsoft.com/en-us/home/contact

Type Talk to an agent, then click Get Help.

At the bottom of the page click Contact Support. Sign in to your Microsoft account if needed. If you face the same issue with the affected account use a different account to contact Microsoft Support.

Select Other Products, then Billing and Account Profile questions, then Confirm.

Click Chat with a support agent in your web browser.

Answer 2

For a refund, the next steps depend on how the DJ Pro subscription was billed.

1. If DJ Pro was purchased as a Microsoft subscription (through a Microsoft account)
   1. Go to https://account.microsoft.com/services and sign in with the Microsoft account that is being charged.
   2. Find the subscription related to DJ Pro and select Manage.
   3. On the next page, select Cancel (or Upgrade or Cancel) and follow the on‑screen steps to cancel.
   4. During cancellation, check whether a refund is offered; eligibility depends on the subscription type, country/region, and when it was billed. For details, see the refund policy in How to get a refund on a Microsoft subscription.
   5. If a refund option is not clearly shown, use the Contact Support option on the same site or follow the “Contact Microsoft Support” path described below to speak with an agent.
2. If DJ Pro was purchased as an in‑app purchase using a non‑Microsoft billing platform (for example, via the app’s own payment system)
   1. Refunds are handled by the billing platform used for the purchase, not by Microsoft.
   2. Open the DJ Pro app or the store where the subscription was started and contact the publisher or that billing platform’s support to request a refund.
   3. If the purchase was through Microsoft’s own payment platform (Microsoft Store), see the next section.
3. If DJ Pro was purchased as an app or digital item from Microsoft Store
   1. Go to the Microsoft Store refund page for apps and games: Get a refund for apps and games purchased from Microsoft Store.
   2. Follow the instructions there to request a refund. Digital goods are only refundable when the offer or applicable law allows it.
4. If the charge looks accidental, duplicate, or unauthorized
   1. Check the charge and order details on your Microsoft account billing page.
   2. If it is an accidental or unauthorized purchase, use the refund process for Microsoft Store apps and games or subscriptions as above.
   3. If the charge is not recognized or appears fraudulent, investigate the charge using the “Manage your payments” page referenced in the refund and billing‑charge articles, and then contact Microsoft Support or the card issuer as appropriate.
5. To speak with a person at Microsoft about billing
   1. Go to the Microsoft Support site (Contact Microsoft Support).
   2. Choose the relevant product area (for example, Microsoft 365 & Office or Microsoft Store & billing).
   3. Select a billing or subscription category (such as Manage my subscription or Billing and Payment updates).
   4. Proceed until the option appears to Chat with a support agent or request a call back. A live agent can review the specific DJ Pro charge and advise on cancellation and refund options.

If DJ Pro was billed through Apple App Store or Google Play rather than Microsoft, contact Apple or Google support directly for cancellation and refund, as Microsoft cannot refund purchases made through those stores.

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References:

• How to get a refund on a Microsoft subscription
• In-app purchases with non-Microsoft billing platforms
• Get a refund for apps and games purchased from Microsoft Store
• Cancel an order or pre-order from Microsoft Store
• Get an exchange or refund on devices bought from Microsoft
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Request a refund - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• Fraud Charges - Microsoft Q&A