Order error

Question

I order a pro series controller yesterday and I soon realized that I put the wrong address on the order. Could I be able to change it?

Answer 1

The delivery address on a Microsoft Store hardware order generally cannot be changed once the order has been placed and handed to the carrier, because Microsoft “doesn't permit the carrier to redirect a package to a new address after it has been shipped” to help fight online fraud.

Next steps:

1. Check the order status:
   • Go to the Microsoft Store order history using the guidance in Track an order in the Microsoft Store.
   • If the order is still processing and not yet shipped, use the options there (if available) to cancel the order.
2. If cancellation is possible:
   • Cancel the order.
   • Place a new order with the correct shipping address.
3. If the order has already shipped:
   • The address cannot be changed with the carrier per Microsoft Store policy. Allow the shipment to follow its normal process, then use the return options shown in your order details if needed.
4. For future orders:
   • Update the address on the Microsoft account before ordering by following how to change the name and address associated with your Microsoft account.

If online options do not resolve the issue, contact Microsoft Store Support directly via the Microsoft Support site for region-specific assistance.

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References:

• Shipping options, costs, and delivery times