Delete expired credit card payment of subscription

Question

Change credit card (delete) and choose new credit card for payment of subscription

Answer 1

Hi, I'm John! I will help you with this.

You can change or remove the credit card from your Microsoft subscription in your Microsoft account.

You can do that easily by following these steps:

• Go to https://account.microsoft.com/billing/payments
• Sign in with the same Microsoft account used for your subscription or purchases.
• From there, select "Add a new payment method," enter the required details, and save.
• If you need to change the method for a specific subscription, go to https://account.microsoft.com/services find the subscription, click "Manage," and select "Change how you pay".

Reference: "Update a Microsoft account payment method" https://support.microsoft.com/account-billing/update-a-microsoft-account-payment-method-2ca44141-c10d-a693-7ea6-3a22f5213283

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If the expired card is still set as the active payment method, Microsoft may require you to replace it before deleting it.

To help narrow down the issue:

1. What subscription are you referring to? (Microsoft 365, OneDrive, etc.)
2. Do you see the expired card under Payment options in your account?
3. Are you getting any error when trying to remove it?

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Click "Add comment" to let me know.

Regards,

John J.D.

Answer 2

To delete an expired credit card and use a new one for subscription payments, first add and set the new card as the default payment method, then delete the old card.

For subscriptions billed through Azure (Microsoft Online Subscription Program or Microsoft Customer Agreement):

1. Sign in to the Azure portal as the Account Administrator.
2. Search for Cost Management + Billing.
3. Do one of the following depending on the billing setup:
   • For pay-as-you-go (Microsoft Online Subscription Program):
     1. Select the relevant subscription.
     2. Select Payment methods.
     3. Select Add payment method and enter the new credit card details.
     4. Select Make this my default payment method, then Next.
     5. After the new card is the default for that subscription (and any others sharing the same card), use the ellipsis (...) next to the old card and select Delete (if available).
   • For Microsoft Customer Agreement billing profiles:
     1. In Cost Management + Billing, select Billing profiles, then select the billing profile used by the subscription.
     2. Select Manage payment methods.
     3. Select Add payment method and add the new credit card.
     4. In the list of cards, select the ellipsis (...) next to the new card and choose Make default.
     5. For the old (expired) card, select the ellipsis (...) and then Delete.

Important constraints when deleting a card:

• A credit card that is the default payment method for any billing profile or active subscription cannot be removed. First change the default payment method to another card.
• If there is an outstanding balance, the payment method cannot be deleted until the balance is cleared.
• For some scenarios, if the card is still tied to an active subscription and cannot be removed, either:
  • Add a new card and associate it with the subscription so the old card can be deleted, or
  • Cancel the subscription, then remove the card.

If only the expiry date changed and the card number stayed the same, instead of deleting the card it is possible to edit it:

1. In Cost Management + Billing → Payment methods (or Manage payment methods under the billing profile), find the card.
2. Select the ellipsis (...) → Edit.
3. Update the expiration date and any other details, then select Next.

If the card number changed (lost, stolen, or reissued), treat it as a new card: add it as a new payment method, make it default, then delete the old card as described above.

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References:

• Add, update, or delete a payment method
• Payment method tasks in the Azure portal
• Troubleshoot Azure payment issues
• Change Azure DevTest offers & remove limits
• Edit or delete a credit card payment method