Broken 2FA authentication

Question

I'm locked out of my Mcrosoft 365 tenant, when I log in, I'm presented with the 2FA authentication for either MS or Google Authenticator but both have stopped working, i.e nothing is sent to the mobile apps. On MS authenticator, when I open the entry for my account, under ways to sign in or verify, I see the txt

Connected Account

This account is used to sign in to other apps on this device

I've had MS Support working on it for days! I assume it just needs the 2FA on the user account in the the tenant re-set but I'm going round in circles with them

Answer 1

Hi @Gordon Currie,

Thank you for posting your question in the Microsoft Q&A forum, and I’m sorry to hear you're locked out of your Microsoft 365 tenant.

To ensure we resolve this securely, I have initiated a private message for your convenience and left a note there. At your earliest availability, please review that message so I can assist you more affectively.

To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond.

Thank you for your attention to this matter. I look forward to your response.