Already paid my yearly subscription but keeps asking me to pay and stops my access

Question

using a PC, don't know what else to say other than the above in title, beyond aggravating i cant send a email to customer support ( unless i don't know where to look)

i also don't understand why i have to "tag a child" in order to post this, just trying to use what i paid for.

any guidance is appreciated!

Wayne

Answer 1

Hi, I'm John! I will help you with this.

If you haven't tried anything yet:

• Make sure you're signed in with the same Microsoft account that the subscription is linked to.
• Then, open any Office app (like Word or Excel), go to File > Account, and click "Update License" to refresh your subscription status.

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If issue still persists:

Before installing, it’s a good idea to uninstall all existing versions of Office to avoid conflicts.

Here’s how:

• Open the Control Panel > Programs > Programs and Features.
• Look for any version of Microsoft Office or Office apps, right-click, then choose Uninstall. Please uninstall all Office apps.
• Once that’s done, restart your computer just to be safe.

Then, to reinstall Microsoft Office:

• Go to https://account.microsoft.com/services
• Sign in using the same Microsoft account linked to your license.
• Find your Microsoft 365 Subscription and click the "Install".
• That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

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I really hope this information is helpful! Let me know if you have any further questions or concerns.

Regards,

John J.D.