legal name change

Question

I'm going to take a certification exam, but my legal name has changed. When I try to change it again in settings, it tells me to contact support.

Answer 1

This is not support, contact Credentials support https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

Answer 2

To proceed with the certification exam after a legal name change, the next step is to work with the official Credentials Support team, since the profile settings are already directing to support.

Follow these steps:

1. Sign in to the Microsoft Learn profile that is used for certification.
2. Go to the Credentials Support page for Microsoft Certifications: Credentials support.
3. Sign in if prompted, complete the required profile fields, and save.
4. Open the same link again: https://www.aka.ms/credentialssupport.
5. Ensure Product Family is set to Learning and Service to Microsoft Credential (or equivalent preselected options).
6. Submit a support ticket requesting a legal name update for certification, explaining that the Learn settings page is instructing to contact support.

The support team can review and approve the legal name change when self-service editing is blocked, ensuring the exam registration name matches the government-issued ID.

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References:

• Credentials support
• Managing your Microsoft Learn profile settings
• Legal Name - Microsoft Q&A By Mistake I had added my name twice in legal Name section due to which proctor didnot allow me to give GH 300 Assessment. Kindly Help me in updating my Legal name