Is my Bluetooth working right?

Question

I notice my Bluetooth has a lot of errors! Should I be concerned???

Answer 1

Dear Teresa Beazley, 

Thank you for your question and for sharing the details into Microsoft Q&A Forum. 

I understand how concerning repeated Bluetooth errors can feel, especially when they interrupt audio, mouse/keyboard, or pairing. At this point, I recommend that you review and try the steps provided in both the AI generated answer and the Independent Advisor’s answer on your thread. Those replies typically include the most relevant checks for this scenario. Bluetooth reliability depends on several factors, so I’d like to gather a few details to narrow this down. 

• Could you share your Windows version and build number? You can check this by pressing Win + R, typing winver, and pressing Enter. 
• Which Bluetooth device(s) show issues (e.g., headset, mouse, keyboard), and the brand/model? 
• USB dongle or built-in: Are you using a USB Bluetooth adapter (dongle)? If yes, which model/brand? 
• Does it fail to pair, randomly disconnect, stutter audio, or show specific error messages/codes? How often does it happen? 
• In Device Manager > Bluetooth, do you see any yellow warning icons or unknown devices? 

In the meantime, here are a few basic steps you can try: 

1. Install Windows & driver updates  

• Settings > Windows Update > Check for updates 
• Then select Advanced options > Optional updates and install any Bluetooth/Radio or System drivers offered. 

2. Restart the Bluetooth service 

• Press Win + R, type services.msc, press Enter. 
• Find Bluetooth Support Service > Right‑click > Restart. 
• Right‑click > Properties > set Startup type: Automatic > OK. 

3. System health checks 

• Open Command Prompt (run as Administrator) and run the following in order: sfc /scannow and DISM /Online /Cleanup-Image /RestoreHealth 
• Restart the PC and test Bluetooth again. 

4. Clean boot test  

• Press Win + R, type msconfig > Enter. 
• Services tab > check Hide all Microsoft services > Disable all. 
• Startup tab > Open Task Manager > Disable non‑Microsoft startup items. 
• Restart and test Bluetooth. (You can restore normal startup by reversing these steps.) 

While my initial response may not fully resolve the issue, I truly appreciate your cooperation as we work together toward identifying the most effective solution. Thank you so much for your understanding. 

I hope these steps help stabilize your Bluetooth connection. Wishing you a smooth, uninterrupted experience with your Windows device and peripherals. 

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Answer 2

Hi,

1. May I know the specific Bluetooth error you are getting?
2. What is the exact make and model of your device?

In the search bar, type MSINFO32 and hit Enter.

3. Could you list the troubleshooting steps you've tried to avoid repeating them, if any?

Answer 3

Duplicate

Answer 4

Bluetooth reliability depends on whether devices actually fail to connect, disconnect frequently, or lose audio—not just on seeing “errors” in logs or tools.

To check if Bluetooth is working properly in Windows 10 or 11:

1. Confirm Bluetooth is on
   • Windows 11: Select Start > Settings > Bluetooth & devices and ensure Bluetooth is turned on. Alternatively, open Quick Settings from the taskbar (Network/Sound/Battery icons) and verify the Bluetooth button is enabled.
   • Windows 10: Go to Settings > Devices > Bluetooth & other devices and confirm Bluetooth is turned on.
2. Test with a device
   • Make sure the Bluetooth device (mouse, earbuds, etc.) is powered on, charged, and in range.
   • Turn the device off and back on, then try pairing again.
   • Ensure the device is in pairing mode (for earbuds, often requires opening the case and/or holding a button until a light flashes).
3. Run the Bluetooth troubleshooter
   • On both Windows 10 and 11, use the Bluetooth troubleshooter in the Get Help app: it will automatically run diagnostics and attempt to fix common Bluetooth issues.
4. Check for driver issues
   • Open Device Manager, expand Bluetooth, right‑click the Bluetooth adapter, and select Update driver > Search automatically for updated driver software.
   • If no update is found, download the latest Bluetooth driver from the PC manufacturer’s website and install it (either by running the .exe installer or by using Update driver > Browse my computer for drivers and pointing to the downloaded driver files).

If Bluetooth devices connect, stay connected, and work as expected (audio plays correctly, mouse/keyboard respond normally), then occasional logged errors are usually not a concern. If there are real symptoms—devices not appearing, frequent disconnects, or missing Bluetooth entirely—follow the full troubleshooting steps above and, if needed, the specific issue guides such as “Troubleshoot Bluetooth not connecting in Windows” or “Bluetooth keeps disconnecting in Windows.”

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References:

• Fix Bluetooth problems in Windows
• Use a screen reader to fix Bluetooth problems in Windows
• KB5077181 broke Bluetooth - Microsoft Q&A
• I cant connect my hearing aids via bluetooth to windows 11 computer - Microsoft Q&A
• Mouse scroll (Keychron Bluetooth) not working in Copilot or other Windows dialogs - Microsoft Q&A
• earbuds wont pair - Microsoft Q&A
• Errore di installazione - 0x800f0845 - Microsoft Q&A